At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ROLE OVERVIEW

The e Commerce Trader is responsible for the day-to-day trading and optimisation of the online store, ensuring a seamless and commercially effective customer experience. This role oversees site operations, product merchandising, and content execution, with a strong focus on driving sales performance and conversion.

Working cross-functionally with marketing and digital teams, the e Commerce Trader monitors key performance metrics, identifies opportunities for improvement, and implements initiatives to enhance onsite performance. They take ownership of site quality, ensuring products are accurately presented, campaigns are executed effectively, and the user journey is intuitive and engaging.

This role requires a detail-oriented, commercially minded individual who can balance operational execution with performance analysis to deliver continuous growth.

KEY RESPONSIBILITIES:

• Operational Oversight: Oversee daily e Commerce operations and trading including content management, product launch execution, site merchandising and promotional management. Ensure all processes run efficiently and effectively.

• User Journey Optimisation: Help manage the websites to ensure that fans can find the products they are looking for, and products are correctly merchandised within listings and search results. Take ownership of the day-to-day site quality and content execution ensuring accurate and appealing product presentation on the website.

• Performance Tracking and Improvements: Monitor and analyze e-commerce metrics such as sales performance, traffic, and conversion rates. Generate reports and provide insights to the team to create initiatives on how to meaningfully improve onsite performance.

• Product Health: ‘Walk the site’ daily to pick up on any errors or inconsistency within the user journey and address. Check all new products behave as expected. Use reporting to identify any under performing products and take steps to address.

• Content Management: Support the creation and management of digital content in line with marketing calendars, including marketing campaigns, promotional banners, email and marketing copy. Ensure content is accurate, engaging, and aligned with brand guidelines.

• Marketing Support: Liaise with digital marketing teams to assist in the execution of digital marketing campaigns, including email marketing, social media promotions, and online advertisements. Help track and report on campaign performance.

WHAT YOU BRING TO THE TEAM:

• Bachelor’s degree in Business, Marketing, E-Commerce, or a related field (Desirable)

• 3+ years of experience in e-commerce, retail, or a related field, with a focus on online sales and operations.

• Proficiency in e-commerce platforms, web analytics tools, and digital marketing strategies.

• Strong analytical skills, with the ability to interpret data and generate actionable insights.

• Excellent communication and organizational skills, with attention to detail.

• Ability to work effectively both independently and as part of a team.

• Strong project management abilities, with experience in overseeing multiple projects simultaneously.

• Exceptional communication and interpersonal skills, with the ability to work effectively across departments and with stakeholders at all levels.

• Experience with digital marketing and content management systems.

• A love for sport is a big benefit.

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

WHAT IS IN IT FOR YOU:

Culture: Join a team here you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.

Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.