At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Opportunity The financial services landscape is currently going through a major upheaval, as banks and insurance firms are facing market challenges, demanding client expectations, competition from Tech and Fintech players, and increasingly complex regulatory matters. Hence, the focus is on defining new digital business model by revolutionizing customer journeys and integrating new concepts and technologies into Bank and Insurance’s ecosystems. At EY we go further than just help our clients to deal these changes: we are part of the change, and help shape the financial sector of the future, which is why we built a strong Business Transformation competence team in Belgium. Our goal is to help financial institutions ride the digital transformation wave, by co-creating innovative ideas, developing prototypes and Minimum Viable Products, and delivering appropriate digital assets. Unlock the door to an exciting career with our Business Transformation team! We're looking for professionals brimming with enthusiasm to elevate their careers to new heights. Whether you're a Business Analyst, Product Owner, or Project/Program Manager, your expertise will be pivotal in steering transformative digital strategies within the financial sector. Key Responsibilities Joining our Business Transformation team means you'll be working closely with clients to craft new digital business strategies, employing advanced research methodologies to gather valuable client insights, and developing strategic initiatives that enhance customer journeys. You'll play a pivotal role in the growth of our competence team and contribute to the broader success of EY. As a Digital Transformation Consultant, your responsibilities will include: Designing and refining customer journeys within various banking and insurance sectors, such as Savings & Investments, Loans, Payments, and Life & Non-life Insurance. Identifying and implementing improvements in existing customer journeys. Analyzing customer data to elevate the overall customer experience. Ensuring the customer's perspective is central to the delivery of digital solutions in the market. Participating in or managing projects from inception to completion, including overseeing project planning, budgeting, and team staffing. Sharing your domain-specific knowledge and expertise to enhance our collective capabilities. This is an opportunity to join a team that's not only responding to the digital revolution in financial services but is also actively participating in and leading the change. If you're passionate about leveraging your experience to help shape the future of finance, we invite you to explore a career with EY Belgium's business transformation team. Skills and Attributes for Success Master degree in a relevant field (e.g. economics,...) Professional experience (between 2 – 6 years), either in consulting, and/or in the financial sector, ideally in designing or delivering customer journeys in the market An excellent knowledge of business English, and a solid level of French and/or Dutch Strong team spirit, balanced by a healthy sense of autonomy Excellent analytical skills, conceptual thinking and pragmatic approach Solid communication and presentation skills Certifications such as Agile, Scrum, or other Project Management methodologies are a differentiator for more experienced candidates Knowledge of banking or insurance products and processes (e.g. Invest, Loans, Payments, Life- and Non-life products) is a major asset. What working at EY offers You will be part of a leading global professional services firm. You will be part of the EY family where everyone is willing to offer support and senior management is very accessible. You will join a dynamic and growing team with a great mix of young and experienced professionals focusing on financial services. You will get extensive trainings on technical matters, as well as soft skills and project management, and you will have access to new technologies and innovative equipment. We are proud of our flexible working arrangements, and we will support you to build a successful career and deliver excellent client service, without sacrificing your personal priorities. While our client-facing profession might require part-time working at client site and business traveling at times, we are committed to helping you achieve a lifestyle balance At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.