The Opportunity

The Supply Chain and Operations Consulting team drives business performance by optimizing and transforming supply chain and manufacturing functions. They design advanced planning processes, translate business strategy into actionable supply chain solutions, and enhance manufacturing productivity through digital and operational improvements. The team also develops frameworks to improve supply chain services and operations across value chains.

We are seeking a manager to join the team in a Revenue Protection and Loss Reduction role within Supply Chain and Operations Consulting.

Key Responsibilities

• Develop automated "suspicion scores" for accounts based on consumption patterns.

• Coordinate with Field Ops to validate "tamper" alarms and quantify recovered energy.

• Audit the "Meter-to-Cash" process to identify leaks during the transition to new BCRM system.

• Design automated logic to correlate "Tamper Alarms" with consumption drops to trigger immediate field inspections.

• Design the automated "Theft Detection" dashboards Operation team will monitor daily.

• Develop an Energy Balancing Framework (comparing feeder data vs. summed meter data) to pinpoint specific areas of technical and non-technical loss.

• Review BCRM "Unbilled Energy" reports to identify and fix orphaned meters that are communicating but not billing.

• Establish a "Fraud Score" for high-risk accounts based on historical patterns and AMI signatures.

• Define how VEE outcomes and billing exceptions can signal revenue leakage vs genuine operational causes

• Strengthen evidence requirements for NTL cases (what to capture from AMI, field, and billing for defensible decisions)

• Align NTL workflows with event/alarm classification and customer case handling to avoid duplicate investigations

Qualifications

• 12+ years in Utility Billing/Audit or Revenue Protection. Must have hands-on experience with Non-Technical Loss (NTL) algorithms and GIS-based energy balancing. Expert in correlating BCRM billing cycles with AMI interval data.

• Master’s degree in business administration or master’s degree in digital Transformation / Innovation Management.

• Consulting working experience is preferred

• Experience in the Utilities sector is required, with mandatory expertise in the Electric sector; experience in the Water sector is an advantage.

• English is mandatory, Arabic is a plus.

Work Environment

• Based in the Middle East (KSA, UAE, Qatar,..), with flexibility for remote and onsite engagements.

• High-performance team culture fostering continuous learning and development

• Travel may be required based on client needs

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

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