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Instructional Designer

Job Summary:

This role offers the opportunity to join the Canada Learning & Development function as an experienced instructional designer supporting leadership development across the firm. It focuses on designing and curating leadership content across ranks, including ownership of the content and agenda pillar for EY’s high‑profile, in‑person new‑promote events.

Operating within a globally integrated offshore delivery model, the Instructional Designer independently drives the design and development of individual learning assets and blended programs, ensuring deployment readiness, quality, and continuous improvement. The role partners closely with leadership development, coaching teams, subject matter experts, developers, deployment teams, and vendors to deliver engaging, scalable, and business‑aligned learning solutions.

Purpose of the Job:

• Follow EY’s evidence-based learning design processes to define and design individual learning items and programs on time, to regional priorities and quality standards

• Conduct skill needs and task analyses to inform learning design decisions and identify opportunities to curate or adapt existing content into cohesive learning journeys.

• Write clear performance objectives that meet EY quality standards

• Write design specifications using standard templates to ensure alignment of objectives with assessments, practice, presentation, overviews, integration and motivation elements; write specifications for configuring effective collaborative learning instances

• Conduct quality assurance checks with SMRs, technical reviewers, CE approvers and deployment teams; utilize their feedback to revise design documents

• Write innovative e Learning pages and storyboards, audio/video scripts, facilitator and participant guides, job aids and other materials; test prototype products with sample audiences

• Write engaging instructional materials including assessments and quizzes, practice exercises with appropriate feedback, simulations, demonstrations, case studies, worked examples, procedural steps, descriptions of concepts/processes/principles, opportunities for reflection and self-explanation, overviews

• Conduct design quality reviews on new and existing learning solutions using the EY Design Quality Checklist

• Ensure quality of learning content and proofread learning materials to ensure consistency (e.g. ensure references between leader guides and participant materials add-up, checking formatting, confirming timings in leader guides etc.)

• Collaborate closely with Canada based Leadership Development, Coaching, and Deployment teams to ensure learning solutions are deployment ready and aligned to high profile, in person leadership events.

• Assist in pilots and make appropriate revisions to learning materials based on feedback and learning outcomes

• Share instructional design best practices with other members of the design team in the spirit of continuous improvement

Supervision Responsibilities:

• Act independently to complete all aspects of design activities in adherence to EY design standards, closely collaborating with the regional team to review learning solutions

• Where applicable, provide guidance to instructional designers of third-party providers to follow the EY design process; promote use of EY design standards, templates, and tools

• Maintain and leverage an internal network of contacts across EY practices and departments, as appropriate, to support effective collaboration and successful delivery of learning solutions.

Knowledge and Skills Requirements:

• Strong knowledge of learning science and evidence-based design standards and practices to ensure that EY’s learning content is of the highest quality and has the desired business impact

• Strong interpersonal skills

• Excellent written and verbal communication skills; ability to write effective instructional text, facilitator materials, audio and video scripts and other design documents

• Strong collaboration skills enabling the designer to work effectively with content owners, SMRs, deployment teams, learning and performance consultants, CE approvers and other members of the learning and talent teams to ensure that clients’ needs and expectations are met

• Experience with learning management systems (SAP Success Factors preferred) and virtual classroom software (Microsoft Teams and Zoom preferred)

• Ability to use learning technology and tools, desktop applications and relevant knowledge tools

Other Requirements:

• Due to global nature of the role; willingness to work alternative hours will be required

Job Requirements:

Education:

• Bachelor’s degree in education, psychology or related field is preferred, not required

• Higher professional or masters qualification in a related discipline is preferred, not required

Experience:

• Minimum 7-10 years of experience in designing courses and other learning items, preferably at a global level

• Demonstrable experience in designing effective elearning experiences, facilitator and participant guides (for the physical and virtual classroom), online and classroom simulations, video and audio media

• Demonstrable experience designing elearning that is accessible to people with disabilities

• Experience with web-based applications and one or more learning management systems is desired

• Proficiency with Microsoft Office tools

• Demonstrable experience building and maintaining strong relationships with business customers/clients

• Demonstrable experience managing change initiatives in global, matrix organizations (such as EY)

• Demonstrable experience working in fast-paced, stressful environments to deliver required results

• Demonstrable experience using Articulate Storyline or similar course authoring programs is highly desired but not required

• Demonstrable experience designing learning for mobile delivery is preferred but not required

Certification Requirements:

• Professional qualification in instructional design or related discipline is preferred, not required

• Active membership in related professional bodies or industry groups is preferred, not required

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.