At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Career Family: Service Delivery Lead

Role Type: Technical Engineering

The opportunity

• Service delivery manager to manage end to end operations of support engagement. Minimum experience level of 16-20 years.

Your key responsibilities

• Service delivery Lead who has the prior experience to manage support projects.

• Manage resources who needs to support on different shifts and on call coverage as per contract needs.

• Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.

• Should be able to manage the key SLA’s and KPI’s for the successful execution of project.

Skills and attributes for success

• Should have understanding and experience of software development best practices.

• Excellent business communication skills

• Excellent leadership skills

• Prior Client facing experience

• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.

• Understand service management and change management activities, along with SLAs and estimator tools.

• Should have worked on incident management , problem management and release management.

To qualify for the role, you must have

• Service management knowledge as per ITIL.

• Good communication and resource management skills.

Certification:

• ITIL 4 certification (Must have)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.