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Senior Consultant / Manager – General Insurance Claims Transformation

The opportunity

As a Senior Consultant or Manager in General Insurance Claims Transformation, you will play a hands on role helping insurers transform their claims capabilities across personal and commercial lines to deliver improved customer outcomes, operational efficiency, and measurable business value.

You will work across the end to end claims lifecycle, partnering with clients to design and deliver future state, AI enabled claims solutions and contributing to or leading defined workstreams within broader transformation programs.

The role involves collaborating within multidisciplinary, international teams and is based in Warrang – Sydney and Naarm – Melbourne, with flexible working options available.

Your key responsibilities

• Act as a General Insurance claims domain specialist across the end-to-end claims lifecycle, from FNOL through to settlement, recovery, and subrogation.

• Lead and deliver business analysis and solution design activities, including requirements elicitation, process mapping, and functional artefacts.

• Design future-state claims processes and AI-enabled use cases such as intelligent triage, automation, document processing, analytics, and decision support.

• Own or contribute to defined claims transformation workstreams, accountable for quality, outcomes, and value realisation.

• Coordinate with onshore, offshore, and global teams to manage dependencies, risks, and delivery alignment across locations.

Skills and attributes for success

• Proven experience in General Insurance, with strong end-to-end claims knowledge and practical transformation experience.

• Demonstrated experience delivering claims transformation initiatives, including platform implementation, process redesign, or digital enablement.

• Practical understanding of AI-enabled claims solutions, including automation, decision support, analytics, and document processing.

• Experience working with international or cross-border stakeholders within global delivery models.

• Strong stakeholder management, communication, and leadership skills, with the ability to mentor others and drive outcomes.

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment

• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.

• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally ey.com/au/benefits

• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous

Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

Are you ready to shape your future with confidence? Apply today.

EY|Building a better working world

*Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider. *

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