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SSO - Ping Federate – Staff (L2) Job Title: L2

Job Summary

The Security Analyst/ Security Senior Analyst role will be primarily responsible for the daily operations of monitoring and review of Ping Federate on-boarding of applications and underlying infrastructure. This role will be responsible for working with end users, vendors, security leads as well as the other support teams to ensure successful operations of the infrastructure.

Key Responsibilities

• Incident/Service Request intake and assignment to other teams if required.

• Incident analysis

• Incident triaging

• Respond, troubleshoot, and implement resolutions for common issues.

• Respond to system outages.

• Maintain Incident remediation and prevention documentation.

• Interact with technical personnel and other teams as required.

• Initiate escalation procedure to resolve incidents.

• Produce service level reports.

• Monitor directory infrastructure for potential issues.

• Monitor backup.

• Coordinate or participate in individual or team projects.

• Write technical articles for internal knowledge base.

• Provide performance metrics as necessary.

• Adhere to stated SLA’s and ensuring high standards for quality regarding project documentation/activities.

• Deploy changes as per the instructions.

• Application validation after changes

Qualifications Education

• Bachelor or college degree in related field or equivalent work experience

Work Experience

• 2-5-year experience

Skills Expertise:

• Candidate must have 4+ years of experience in Identity & Access Management implementation with at least 2 years of subject matter expertise in Ping Identity SSO, MFA & Access Management Space

• Hands On experience (at least 2 years) in Ping Identity SSO, MFA & Access Management space with implementation of SSO, MFA & Access Management using Ping Identity.

• Must have performed installation, setup & configuration of Ping Identity components and setup of connectors/application on-boarding

• Implemented integration with multiple authoritative sources like People Soft, SAP, etc.

• Modification to end-user/administrative web interface and UI branding customization

• Change Management & Release Management experience and liaising with product vendor; escalation to product vendor and coordination as needed

• Implementation experience in service-oriented architecture (SOA)

• Performance tuning of Ping Identity components

• Requirements gathering and design of Ping Identity solution

• Coordination with stakeholders during requirement gathering, design, UAT and Production rollout phases

• Detailed planning, monitoring and execution of plans.

• Change control and offshore status reporting

• Good understanding and hands-on on java-based technologies

Certification:

• ITIL or equivalent (Good to have)

• CIAM/Azure/AWS (Good to have)

Work Requirements:

• Willingness to travel as required.

• Willingness to be on call support.

• Willingness to work in shifts.

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