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Senior Manager – Role Description

Global Payroll Operate (GPO)

Title: EY GPO Client Solution Senior Manager

Overview

EY Global Payroll Operate (GPO) is a multidisciplinary practice delivering standardized, borderless, and connected payroll services that address the global, regulatory, and human aspects of employee care and compensation. This role plays a critical part in ensuring the successful implementation of EY’s global payroll technology solutions for new clients.

Purpose of the Role

As a Senior Manager within the GPO Implementation team, you will lead the technology solutioning for payroll implementations, working closely with clients and internal teams from pre-sales through delivery. You will act as a Subject Matter Expert (SME) on EY’s payroll technology tools, ensuring implementations meet global standards and client expectations in terms of time, cost, and quality.

Key Responsibilities

Technology Implementation Leadership

• Lead cross-functional teams to deliver the technological components of payroll implementations across multiple countries or regions.

• Manage project scope, resources, timelines, and budgets throughout the implementation lifecycle.

• Identify and mitigate risks, resolve issues, and manage changes to ensure successful delivery.

• Provide regular status updates, metrics, and reports to stakeholders and leadership.

• Develop project plans, estimates, and documentation for all phases of implementation.

• Ensure alignment with EY’s global standards and client-specific requirements.

Client Engagement & Business Development

• Support business development activities including RFPs, RFIs, pricing, pitches, and technology demonstrations.

• Articulate EY’s payroll technology capabilities to clients, ensuring clear understanding of functionality and quality assurance.

• Identify opportunities for service expansion or additional EY offerings.

• Participate in feasibility studies and vendor evaluations.

Finance, Quality & Risk Management

• Monitor and manage project financials including billing, budgets, ERP, and margin.

• Define Statements of Work (SOW) and service specifications.

• Support resolution of disputes or contractual issues as needed.

• Ensure quality control and compliance with EY’s QRM standards.

Methodology & Best Practices

• Align technology implementations with client business goals and industry best practices.

• Contribute to the development of templates, tools, and methodologies to enhance implementation capabilities.

• Coach and mentor team members, conduct performance reviews, and support professional development.

• Foster trusted advisor relationships with stakeholders and sponsors.

Required Experience & Skills

• Proven experience in project and program management, preferably in payroll or HR technology.

• Strong leadership and team management skills.

• Excellent communication and stakeholder engagement abilities.

• Financial acumen including budgeting and margin management.

• Analytical mindset with attention to detail.

• Experience in process improvement and change management.

• Ability to coach, mentor, and develop high-performing teams.

Preferred Qualifications

• Experience with global payroll systems and implementations.

• Familiarity with EY’s technology platforms and service delivery models.

• Certification in project management (e.g., PMP, PRINCE2) is a plus.

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