At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

As our Billing Client Delivery Consultant, you’ll play a critical role in ensuring the success of complex client billing operations delivered through a leading digital platform. Sitting at the intersection of billing domain expertise, technical problem‑solving and senior client engagement, this is a high‑impact role where your work directly influences billing accuracy, regulatory compliance and customer experience.

This is a hybrid position based in Naarm – Melbourne / Wadawurrung

Your key responsibilities

• Lead the diagnosis and resolution of complex billing issues across end‑to‑end billing pathways, ensuring accurate, compliant and timely billing outcomes for clients.

• Act as the primary interface between clients and product and engineering teams, translating business rules, regulatory requirements and operational needs into clear delivery outcomes.

• You’ll act as the bridge between platform engineering teams and client billing outcome

• Translate complex requirements into delivery excellence, resolving issues before they impact customers, and driving continuous improvement across billing operations.

Skills and attributes for success

• Strong experience in client delivery, product ownership or similar roles within complex delivery environments.

• Proven capability working in agile delivery models and multi‑stream delivery pipelines.

• Excellent stakeholder management and communication skills, with the ability to influence and challenge constructively at senior levels.

• Extensive experience and capabilities in transformation and delivery.

• Experience designing, managing and improving end‑to‑end customer journeys.

• Experience in utility or energy billing, or complex billing environments in adjacent industries such as telecommunications, financial services or water.

• End‑to‑end billing operations, back‑office processing and revenue assurance.

• Business process design and optimisation (L1–L3), Billing customer experience journeys, including redesign during system implementations or transformations.

• Working knowledge of financial accounting concepts, including GL mapping and system integrations.

• Exposure to billing product management, including tariff and rate configuration, pricing setup and billing execution.

• Familiarity with regulatory frameworks and compliance requirements in billing environments.

Technical exposure

• SQL

• Python or general software engineering concepts

• Understanding of SDLC and modern delivery practices

• Desirable if you have Jira, Asana, Miro, Datagrip, Databricks, GitHub, Datadog, Sentry.

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We’re proud to be recognised as the #1 WORK180 Endorsed Employer in the Top 101 Employers for Women 2026. Learn more.

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment

• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.

• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits

• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous

Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

Are you ready to shape your future with confidence? Apply today. EY| Building a better working world

*Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider. *

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