At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Role name and description Advanced Analyst - EMS (Engagement Management Services) Team in EY is responsible for providing key operational support to the Tax and Accounting practices which EY provides to its multinational clients. EMS offers the ease of managing clients (also referred to as Engagements within EY) in the following manner: Providing Operations management support on complex regulatory affairs across multiple jurisdiction Managing the end to end Engagement lifecycle management process and reporting standards Providing project management support and controlling the cost of managing compliance across various regions/countries Responsible for ensuring smooth delivery as per agreed SLA’s Globally, tax and accounts preparation activities are conducted mostly in the local countries and hence requires a wide network of EY professionals to work together to deliver to the client expectations. A central team of EMS members work with this global network of EY professionals to ensure client’s compliance and reporting obligations across the globe are met on time. The EMS team manages the engagement together with the tax and accounting practices operating from local offices in Americas, EMEIA and APAC. The opportunity The job holder will work on several client accounts/ engagements, where they will be involved in delivering all service management aspects of multi- national engagement. Your key responsibilities Operational Support and Reporting: Work closely with a Senior to provide day to day engagement management support for client (s) Support client teams in Americas, EMEIA and APAC in providing timely and accurate information of the engagement to the client headquarters Provide situational analysis and solutions for mitigating issues & risks in an engagement Effectively liaise with EY professionals preparing the fillings in countries & client teams Understand the functioning of the engagement tools and usage involved in global service delivery Ensure engagement management tools are maintained real time for client headquarters to access and understand tax and accounts filling status across the globe Modify tools to reflect status of the engagement real time by working with the local country teams Understand queries from client facing teams and work with local EY professionals for solutions Review engagement deliverables and coach staff members on best practices Work along with Seniors, Leadership, and onshore teams to report metrics and data as required Project Coordination & Control: Monitor and control activities leading up to fulfilment of compliance and reporting obligations of the of practices across countries Monitor engagement status, issues and potential risks that can impact engagement Work with global teams to understand the status of the filings for client(s) Understand processes and dependencies in meeting obligations of the filings in countries Provide engagement status on a periodic basis highlighting risks and issues and achievements Identify service delivery and process gaps which can be fixed to improve service delivery People aspects Handle a portfolio of clients and a team of associates & advanced associates Monitor and flag engagement and people issue to local and engagement leadership Act as the SPOC for the respective client teams and escalations point of contact Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently Responsible for the customer satisfaction scores of the portfolio by managing service delivery expectations of clients Identify training gaps for self and team and work with leadership to bridge gaps Network with offshore teams to create and maintain good relationship Skills and attributes to qualify for the role We are looking for candidates with the following: 2 to 4 years of total work experience Understanding of backend financial processes of a company Bachelors or Master’s degree, preferably Finance, Commerce, Math, Computer Science, Engineering or Business Management Experience in working in a multi-cultural and team environment CAPM/CSUM or similar project management certification is preferrable Proficiency with D&A tools like Advanced Excel, Power BI, Tableau is desirable Proficiency with VBA Macro is desirable You will need to: Have excellent communication skills - both written and oral Demonstrate strong organizational skills and structured thinking abilities Demonstrate strong interpersonal and analytical skills Demonstrate an eye for detail Be flexible and willing to adjust responsibilities to align with developing business needs Proficiency in MS Project is desirable Be proficient in Word/PowerPoint/Excel What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.