At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

From strategy to execution, the Government & Public Sector (GPS) practice of Ernst & Young LLP provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. EY is ready to help our government build a better working world.

The opportunity

EY Government and Public Sector (“GPS”) is seeking a talented and experienced Service Now Developer/Administrator to join our team. This individual will play a key role in the design, development, and administration of the Service Now platform, including configuration, customization, and integration of the platform with other enterprise systems. The ideal candidate will have experience in both the administrative and development aspects of Service Now, with a strong focus on delivering high-quality solutions that improve business processes.

Your key responsibilities

• Configure and manage Service Now instances, ensuring the platform is performing optimally.

• Administer user roles, permissions, and security settings in accordance with company policies.

• Perform routine system maintenance, including upgrades, patch management, and performance monitoring.

• Troubleshoot and resolve issues within the Service Now platform, ensuring minimal downtime and maximum performance.

• Develop and manage Service Now workflows, notifications, and business rules to streamline IT and business processes.

• Design, develop, and customize Service Now applications and modules (ITSM, ITOM, SPM, etc.) based on business requirements.

• Create and manage custom scripts (e.g., Business Rules, Script Includes, UI Policies, etc.) using Service Now scripting languages such as JavaScript, Glide, and AngularJS.

• Build custom forms, reports, and dashboards for business users.

• Implement and manage integrations between Service Now and third-party systems (REST/SOAP integrations, import sets, etc.).

• Provide technical expertise and training to users and other team members on Service Now functionality and best practices.

• Provide Tier 2/3 support for complex incidents or requests related to Service Now.

• Troubleshoot, debug, and resolve complex Service Now issues, ensuring fast resolution and minimal impact on business operations.

• Document solutions and issues in a knowledge base for future reference.

Skills and attributes for success

• Undergraduate degree in Computer Science, Information Systems, Business Administration or related field

• Proficiency in Service Now development including scripting business rules, workflows, and UI Policies.

• Experience with Service Now integrations (REST, SOAP, Import Sets).

• Familiarity with Service Now Studio, Service Portal, and other development tools within the platform.

• Knowledge of Service Now reporting, dashboards, and performance analytics.

• Experience with workflow tools

• Strong understanding of US Government’s expectations for IT control environment

• Ability to plan, execute and deliver on projects in a timely manner

• Ability to multi-task on varying projects and initiatives

• Attention to detail; organized and thorough

• Excellent analytical and critical thinking skills

• Ability to work with a diverse and geographically distributed team

To qualify for the role, you must have

• 3+ years of experience as a Service Now Developer and/or Administrator.

• Strong hands-on experience with Service Now ITSM, ITOM, SPM etc. modules is required.

• Service Now Certified System Administrator (CSA) is required.

• Service Now Certified Application Developer (CAD) is preferred.

• Ability to obtain and maintain a Top Secret Security Clearance

Ideally, you’ll also have

• Service Now Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM etc.) is a plus.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $89,600 to $167,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $107,600 to $190,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on-going basis.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.