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Job Description

Veeva CRM Manager/Architect

Experience:

Total: 10+ Years

Relevant: 6+ Years

Responsibilities:

• Define technical Solutions based on Project requirements for Veeva and Vault CRM

• Own the solution, integration components and how they fit into the Veeva/Vault CRM architecture.

• Develop strategies to solve complex technical challenges.

• Responsible for implementing solutions that support business & Lead the technical delivery of Veeva/Vault CRM implementations.

• Collaborate with client stakeholders to gather and document business requirements related to commercial processes.

• Assist in system setup, testing, and validation activities to ensure alignment with client needs and regulatory standards.

• Provide day-to-day support for client users, including troubleshooting issues, answering queries, and escalating complex problems as needed.

• Participate in cross-functional meetings with Commercial Operations, Data Management, and IT teams to support sytem optimization.

• Help ensure data integrity and compliance by maintaining accurate system records and audit trails.

• Contribute to the development of user guides, SOPs, and training materials for client teams.

• Development of custom solutions and integrations.

• Review and Approval of technical Design.

• Mentor the project team on technical aspects.

Knowledge and Skill:

• 6+ years of experience working on Veeva platforms specifically CRM

• Veeva/Vault CRM certified

• Understanding of Veeva CRM & Vault CRM differences and migration experience

• Experience in the Life Sciences Veeva ecosystem and deep understanding of CRM functionalities

• Direct experience working on CRM projects for middle market and enterprise size companies

• Working knowledge and experience with complex business systems integration as per the security requirements

• Stay current with Veeva platform updates and industry best practices to support continuous improvement initiatives.

• Good understanding of integrations and middleware

• Experience with Agile development methodologies such as SCRUM

• ITIL v4 foundations certified preferred

• Excellent organizational, verbal and written communication skills

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