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Career Family: Tech Ops -Cloud Ops

Role Type: M365 Support Engineer

The opportunity

We are looking for a Senior M365 & Power Platform Engineer who serves as the expert escalation point for complex issues, platform architecture, governance, and automation. You will drive deep diagnostics, implement enterprise level configurations, lead service improvements, and provide expert level Power Platform support across environment governance, Dataverse, performance, and complex flow failures

Your key responsibilities

• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.

• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

• M365

• Lead complex RCA and deliver permanent fixes across Exchange, Share Point, One Drive, and Teams.

• Design and enforce governance, compliance, and security frameworks aligned to enterprise standards.

• Build advanced PowerShell automation for large‑scale admin, reporting, and operations.

• Own Conditional Access, DLP, retention, sensitivity labels, and tenant‑wide security/compliance policies.

• Architect and implement platform enhancements across Exchange, Share Point, and Teams.

• Partner with architects/service owners on solution design and platform decisions.

• Mentor L1/L2 teams; uplift capability through documentation and knowledge sharing.

• Power Platform

• Resolve advanced Power Automate issues (custom connectors, throttling, complex dependencies).

• Diagnose Dataverse role conflicts, schema issues, capacity constraints, and environment blockers.

• Optimize Power Apps for performance, security, and governance.

• Support CoE initiatives, DLP policies, and ALM/solution lifecycle processes.

• Provide architectural guidance on environment strategy and data design.

• Implement automation/monitoring to improve reliability and visibility.

Skills and attributes for success

• Deep knowledge of Microsoft 365 architecture & integrations, enabling expert cross‑service troubleshooting.

• Expert administration of Exchange Online, Share Point Online, One Drive, Teams, and Purview (Security & Compliance).

• Strong Power Platform expertise — Power Apps, Power Automate, and Dataverse, including cross‑service troubleshooting and governance awareness.

• Advanced PowerShell & Microsoft Graph automation for reporting, governance, and large‑scale administration.

• Strong Entra ID (Azure AD): Conditional Access, MFA, identity governance, authentication flows, and hybrid concepts.

• Proven RCA leadership, stakeholder management, and clear executive‑level communication.

• Proficient with audit/sign‑in logs, Message Trace, CQD/Call Analytics, and health/performance diagnostics.

• Coaching mindset — able to mentor L1/L2 teams and drive process and operational excellence.

To qualify for the role, you must have

• 4–6 years of deep, hands on enterprise administration of Microsoft 365.

• Expert level experience in security, governance, compliance, and tenant architecture.

• Strong Power Platform administration (Dataverse troubleshooting, complex flow debugging, governance).

• Experience operating in a 24×7 rotational support model.

• Demonstrated ability to lead RCA, architect improvements, and guide teams through complex scenarios.

Technologies and Tools Must have:

• M365 Core: Exchange Online, Share Point Online, One Drive, Teams (admin + deep troubleshooting)

• Security & Compliance: Purview, DLP, retention, sensitivity labels, e Discovery/audit

• Identity: Entra ID (Conditional Access, MFA, identity governance, auth flows; hybrid aware)

• Automation: Advanced PowerShell + Microsoft Graph (large‑scale admin, reporting, governance)

• Power Platform: Power Automate (triggers/connectors/run history), Power Apps (RBAC/connectors), Dataverse (roles/permissions/connection refs)

• Ops & RCA: Service health, Message Trace, CQD/Call Analytics, sign‑in logs; ITSM (Service Now)

• Architecture & Governance: Tenant standards, DLP policies, environment strategy, change control

• Communication: Clear stakeholder updates; strong documentation discipline

• Certifications: MS‑102 (Microsoft 365 Administrator) and one Power Platform cert (PL‑200 or PL‑400)

Good to have:

• Security: Defender for M365; Zero Trust foundations

• Identity/Hybrid: AAD Connect / Cloud Sync; Exchange Hybrid

• Automation: PnP PowerShell, Azure Automation/Runbooks; Graph SDK depth

• Monitoring/Analytics: CQD deep dives; basic KQL in Log Analytics

• Power Platform Governance: CoE, DLP policies, ALM (solutions), performance tuning

• APIs & Integration: REST/JSON, custom connectors

• Certifications: SC 300/SC 400, PL 200/PL 400, MS 700 (nice to have)

What we look for

• Passionate learners who stay updated with the latest Microsoft 365 and Power Platform advancements.

• Strong problem solvers with the ability to analyze complex issues and drive long-term solutions.

• Team players who can collaborate effectively in a remote or hybrid work environment.

• Detail-oriented professionals with strong documentation skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.