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SAP SAP TM Senior3 Tech Ops (Application Management) Consultant

The Opportunity

We are looking for an SAP TM Senior Consultant to join the EY GDS Team. As part of our EY GDS – Tech Ops team, you will be responsible for providing functional support for SAP Transport Management across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements.

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation.

To qualify for the role, you must have:

• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.

• 6+ Years of experience in SAP TM, with at least 1 full-cycle implementations.

• Responsible for providing support SAP TM module incidents, ensuring minimal disruption to operations.

• Support incident solving by analyzing incidents raised by users and provides solutions.

• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.

• Handle change requests with a clear understanding of new business requirements.

• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.

• Cross-functional communication skills; experience in offshore/onsite model.

• Defect resolution and defect analysis related to TM.

• Ability to work with minimal guidance or supervision in a time critical environment.

• Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.

• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements

Ideally, you’ll also have:

• Technical Proficiency: Deep knowledge of SAP TM in S/4HANA (embedded TM) or SAP TM 9.x.

• Configuration experience in complex SAP TM processes, including Order Management, Freight Planning (manual/optimizer), Carrier Selection, Tendering, and Settlement.

• Domain Expertise: Understanding of logistics, shipping, transportation modes (road, ocean, air), and carrier tendering.

• Experience in TM integration points with other SAP modules like MM, SD, and EWM.

• SAP Certification in SAP TM

What you will do:

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist

• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.

• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP MM solutions and designs.

• Develop and maintain documentation including configuration, user guides and test scripts.

• Mentor and train junior SAP MM Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.

• Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation

• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.

• Available to work on shift hours depending on the requirement of the client

What we look for

• A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment

• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.

• Opportunities to work with EY Data practices globally with leading businesses across a range of industries

What working at EY offers:

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around

• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.