At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job title Senior Reports to Manager Job purpose This role supports the end-to-end Order to Cash (O2C) cycle, leading process delivery, control assurance, and digital enablement across Customer Master Data, Billing & Invoicing, Collections, and Cash Application. The position emphasizes process governance, automation readiness, and analytical enablement to achieve high operational accuracy, SLA compliance, and client value realization. The Senior acts as a process anchor, ensuring timely delivery, quality adherence, and mentoring of staff-level teams while driving continuous improvement and digital adoption initiatives within the O2C function. Key Responsibilities • Process Delivery & Governance • Oversee day-to-day delivery of O2C activities, including: o Customer Master Data Management o Sales Order Entry & Fulfilment o Billing & Invoicing o AR Collections & Dispute Resolution o Cash Application and Reconciliations o AR Month-end & Reporting • Validate completeness and accuracy of remittances, receipts, adjustments, and allocations across ERP systems (e.g., SAP, Business Central, D365). • Monitor SLA adherence, control compliance, and ensure client satisfaction through initiative-taking communication and issue resolution. • Prepare dashboards, variance reports, and KPI summaries for leadership review and client reporting. • Lead month-end close activities related to AR subledger and bank reconciliations. • Ensure documentation and SOPs are current, standardized, and align with transition and quality assurance frameworks. Digital & Analytical Enablement • Drive adoption of AI-assisted automation tools, RPA workflows, and Power BI analytics for reporting and reconciliation. • Perform complex data analysis to identify root causes for exceptions, recommend automation use cases, and enhance process efficiency. • Partner with transformation and GPO teams to support touchless O2C initiatives, including OCR remittance, automated matching, and exception prediction. • Validate automation performance metrics and contribute to AI Agent testing and hyper care post-deployment. • Leverage Power Platform (Power BI, Power Automate) for developing and maintaining operational dashboards and reports. • Champion of data-driven culture, mentoring staff on analytical tools and process optimization. Collaboration & Governance • Consult with client finance, operations, and business teams for escalations, process clarifications, and performance discussions. • Support transition and process harmonization across geographies and ERP platforms, ensuring alignment with standardized templates and governance models. • Guide and mentor staff-level associates, monitor their progress, and provide feedback for skill development and performance improvement. • Collaborate with automation COE and transformation teams to align O2C process priorities with digital strategy. Functional & Technical Skills • Strong end-to-end understanding of the Order to Cash lifecycle, with firsthand experience in at least two areas: o Customer Master Data Management o Sales Order Entry & Fulfilment o Billing & Invoicing o AR Collections & Dispute Resolution o Cash Application and Reconciliations o AR Month-end & Reporting • Proficient in ERP systems such as Business Central, SAP, D365, or Ariba. • Advanced Excel and analytics proficiency (pivot tables, lookups, macros, formula automation). • Working knowledge of automation tools (Power Automate, UiPath) and BI tools (Power BI, Tableau). • Sound understanding of SOX controls, revenue recognition, reconciliations, and audit compliance frameworks. • Ability to document process flows, exceptions, and SOP updates effectively. • Awareness of automation and AI tools (e.g., Power Automate, Power BI, Ai Agents, UiPath) preferred. Future-Ready & Behavioural Competencies • Digital Fluency: Operates confidently in technology-enabled environments with automation, visualization, and AI tools. • Analytical Mindset: Uses data-driven insights for exception analysis, trend identification, and decision support. • Agility: Adapts quickly to process, technology, and client requirements; supports transition and transformation projects. • Leadership & Collaboration: Demonstrates team leadership, conflict management, and effective stakeholder communication. • Continuous Improvement: Proactively identifies improvement areas and contributes to process innovation, automation, and standardization. Performance Metrics / KPIs • SLA adherence and quality compliance across O2C processes. • Reduction in manual intervention and exception rate. • Process accuracy, turnaround time, and client satisfaction. • Automation and digital adoption KPIs (bot utilization, dashboard usage). • Contribution to transition, transformation, and process improvement initiatives. • Staff mentoring and knowledge-sharing effectiveness. Qualifications & Experience • Education: Bachelor of Science in Accountancy/Management Accounting (preferred) or related field • Experience: 5–10 years of experience in O2C or Accounts Receivable process delivery and governance. • Firsthand exposure to ERP platforms such as SAP, D365, or Business Central. • Experience with digital transformation, RPA implementation, or process automation is highly desirable. • Prior involvement in multi-country delivery or transition/migration projects is an advantage. Approved by: Date approved: Reviewed: EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.