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Manager – Insurance Business Transformation Strategy & Delivery

The Opportunity

As a Manager – Insurance Business Transformation Strategy & Delivery, you’ll shape and lead material streams of work across the insurance value chain—defining the strategic approach, building delivery roadmaps and business cases, and translating customer and business needs into clear requirements that enable successful solution delivery. You’ll work with stakeholders across multiple product lines, contribute to future-state service design, and play a key role within program governance to drive outcomes on major transformation initiatives.

Your key responsibilities

• Develop strategy, delivery roadmaps and business cases for major initiatives, including scope, benefits, dependencies, and sequencing.

• Baseline current state operating model and develop future-state operating model design across an insurance enterprise or material value chain functions (e.g., Claims, Underwriting)

• Design material components of future-state service blueprints and user journeys.

• Lead end-to-end business requirements gathering for assigned streams, ensuring traceability from objectives through to delivery.

• Provide stream leadership through solution delivery, partnering with technology and delivery teams to enable high-quality outcomes.

• Support strong program governance through key PMO contributions (e.g., 2IC to a program manager, leading a business case stream, and managing inter-stream dependencies).

Skills and attributes for success

• Insurance industry experience across multiple product lines (typically 3+ years); exposure across multiple classes is advantageous.

• Expertise in at least one insurance value chain function, with a confident and growing understanding of end-to-end value chain connections.

• Proven experience contributing to (and increasingly owning) strategy and/or transformation initiatives across multiple lines and/or value chain stages.

• Strong operating model, process, and service design capability (baseline assessment, future-state design, and service blueprint/journey contributions).

• Guidewire and/or Duck Creek hands-on experience and/or certification (highly regarded).

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment

• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.

• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally ey.com/au/benefits

• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous

Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

Are you ready to shape your future with confidence? Apply today.

EY|Building a better working world

*Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider. *

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