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职位EY

Service Excellence Supervising Associate 1

EY

Service Excellence Supervising Associate 1

EY

·

On-site

·

Full-time

·

1w ago

Job Summary

Global Delivery Services (GDS) is a driving force behind EY’s globalization – currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services – it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EY’s most notable transformation projects.

Accountability

  • Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences
  • Deploys consulting best practice, knowledge and techniques when undertaking work
  • Performs rapid assessment of current landscape for clients and is able to provide insights around hypothesis and solutions
  • Manage business stakeholders across different levels and build strong relationship
  • Program manage multiple projects and initiatives independenty
  • As a team member, assists in providing smooth delivery of internal project/program outcomes

Required experience:

  • Total experience between 8-12 Years in project management and change management
  • Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.
  • Exposure in driving Quality Culture within the organization , Green Belt / preferably Black Belt being able to mentor people on driving break through improvements
  • Preferred experience of working with major global corporations on client facing projects (Ideally currently working in either: Big 4, global management consultancy firm or blue chip organizations like Accenture, IBM - with an appropriate management consulting
    background )

Competencies/ skills

  • Knowledge of Business Process Re-Engineering, Six sigma concepts of DMAIC, Project Management (and all tools included therein
  • Mentoring & experience in creating, reviewing & closure of projects
  • Excellent Training skills in conducting Green Belt & Six Sigma awareness training programs
  • Excellent communication & interpersonal skills to be able to Influence delivery teams in driving consultative engagements
  • Assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them.
  • Strong in data analyzis and visualidation and getting concurrence from stakeholders on actions (for assigned processes)
  • Wrok with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity
  • Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality
    awareness
  • Be able to conceptualize and develop quality related training modules

Other skills

  • Exposure on Robotics Process Automation and any other transformation tools will be an added advantage.
  • Experience of having done BPMS or trained on BPMS (Business Process Management System)
  • Self-starter who can work independently, displays initiative and is a problem solver
  • Good Facilitator scheduling sessions and meetings
  • Usage of Minitab/Microsoft Powerpoint, Excel and Word

Who we are

EY is a global leader in assurance, tax, transaction and advisory services Worldwide, our 175,000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people, our clients and our wider communities achieve their potential.

At EY our inclusive work environment means that everyone’s opinion is valued. This enables us to provide better advice and ideas to our clients,
which in turn helps you develop as an individual to achieve your potential and make a difference.

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关于EY

EY

EY

Public

EY, previously known as Ernst & Young, is a British multinational professional services network based in London, United Kingdom. Along with Deloitte, KPMG and PwC, it is one of the Big Four professional services firms.

10,001+

员工数

London

总部位置

评价

3.4

10条评价

工作生活平衡

2.3

薪酬

3.7

企业文化

4.1

职业发展

3.8

管理层

3.2

65%

推荐给朋友

优点

Good learning opportunities and career advancement

Supportive culture and kind people

Professional environment and good benefits

缺点

Long working hours and poor work-life balance

Hectic and taxing work environment

Limited support for interns and technical growth

薪资范围

31,254个数据点

Mid/L4

Mid/L4 · Operations Research Analyst

1,738份报告

$142,571

年薪总额

基本工资

$136,899

股票

-

奖金

$5,673

$100,128

$203,912

面试经验

7次面试

难度

3.0

/ 5

时长

14-28周

录用率

57%

面试流程

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Technical/Case Interview

5

Partner/Director Interview

6

Offer

常见问题

Behavioral/STAR

Case Study

Technical Knowledge

Past Experience

Culture Fit