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Career Family Mule Soft Integrations

Role Type Mule Soft Developer

The opportunity

We are looking for an experienced Mule Soft Support Engineer to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in supporting and maintaining Mule Soft applications and integrations. You will play a critical role in ensuring the reliability and performance of our integration solutions, providing technical support, and collaborating with development teams to enhance our API management capabilities.

Job Summary

As Tech Ops Staff, you’ll contribute technically to Techops client engagements and internal projects.

You will be responsible for executing tasks with increasing autonomy, applying sound judgment within defined parameters, and contributing to team outcomes. You are expected to demonstrate initiative, resolve routine issues independently, and support junior colleagues.

You will anticipate and identify risks within engagements and share any issues with senior members of the team.

In line with EY commitment to quality, you’ll confirm that work is of high quality and is reviewed by the next-level reviewer.

Your key responsibilities

• Provide expert technical support for Mule Soft applications, APIs, and integrations, ensuring optimal performance and availability.

• Troubleshoot and resolve complex issues related to Mule Soft integrations, including analyzing logs and debugging applications.

• Collaborate with development teams to implement best practices for API design, development, and deployment.

• Monitor Mule Soft environments to ensure high availability, performance, and security.

• Assist in the deployment and configuration of Mule Soft applications across various environments (development, testing, production).

• Conduct root cause analysis for incidents and implement corrective actions to prevent recurrence.

• Work closely with business stakeholders to understand requirements and provide effective integration solutions.

• Create and maintain comprehensive documentation for support processes, troubleshooting guides, and system configurations.

• Stay updated with the latest Mule Soft features, tools, and industry best practices to enhance support capabilities.

• Participate in on-call support rotation and provide after-hours support as needed.

Skills and attributes for success

• Experience 2-5 Years of experience required in Mule Soft with Mule Soft Certified Developer or Architect certification.

To qualify for the role, you must have

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 2 to 5 years of experience in Mule Soft development and support.

• Strong knowledge of Mule Soft Anypoint Platform, including Mule ESB, API Manager, and Cloud Hub.

• Proficiency in integration patterns, API design, and RESTful services.

• Experience with troubleshooting and debugging Mule Soft applications.

• Familiarity with CI/CD processes and tools (e.g., Jenkins, Git).

• Knowledge of cloud technologies and services (AWS, Azure, etc.) is a plus.

• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.

Ideally, you’ll also have

• Mule Soft Certified Developer or Architect certification.

• Experience with monitoring tools (e.g., Splunk, New Relic) for performance analysis.

• Understanding of security best practices for API management.

What we look for

• A team of people with client orientation, experience and enthusiasm to learn new things in this fast-moving environment.

• An opportunity to be a part of a market-leading, multi-disciplinary team of hundreds of professionals.

• Opportunities to work with EY Platform practices globally with leading businesses across a range of industries.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.