Requisition Id: 1700109 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self. The opportunity : Senior Consultant-National-Tech Consulting-CNS - TC - Digital Engineering - New Delhi National : National comprises of sector agnostic teams working across industries for a well rounded experience. CNS - TC - Digital Engineering : EY Consulting is building a better working world by transforming businesses through the power of people, technology and innovation. Our client-centric approach focuses on driving long-term value for our clients by solving their most strategic problems. EY Consulting is made up of three sub-service lines: Business Consulting (including Performance Improvement and Risk Consulting), Technology Consulting and People Advisory Services. In Tech Consulting, we are transforming businesses through the power of people, technology and innovation. It places humans@center, leverages technology@speed and enables innovation@scale. Your key responsibilities Technical Excellence The Salesforce Technical Lead will be responsible for end-to-end technical ownership of Salesforce Service Cloud implementations. This role involves solution design, hands-on development oversight, integration leadership, and technical governance, while mentoring developers and ensuring adherence to Salesforce best practices. The Tech Lead will work closely with architects, functional consultants, and client stakeholders to deliver scalable, secure, and high-quality Service Cloud solutions. Technical Leadership & Delivery Lead the design and implementation of Salesforce Service Cloud solutions, including Case Management, Omni-Channel, CTI, Knowledge, Email-to-Case, and Service Console Translate business requirements into scalable technical architecture and detailed designs Own technical delivery across configuration, customization, and integrations Review and approve technical designs, code, and deployment plans Ensure compliance with Salesforce best practices, governor limits, and security standards Development & Integrations Provide hands-on guidance on Apex, Lightning Web Components (LWC), Flows, Triggers, SOQL Design and oversee integrations using REST/SOAP APIs, middleware, Platform Events, and async patterns Guide CI/CD, version control, and release management processes (Git, DevOps tools) Governance & Quality Conduct code reviews and enforce development standards Identify technical risks and drive performance, scalability, and security optimizations Ensure proper documentation including technical design documents, integration specs, and deployment guides Team & Stakeholder Management Mentor and guide Salesforce developers and senior developers Collaborate with functional consultants, architects, QA, and client stakeholders Support pre-sales activities such as solutioning, estimations, and technical walkthroughs where required Skills and attributes To qualify for the role you must have Qualification Bachelor of Technology in Computer Science Bachelor of Computer Applications Master of Computer Applications Experience Salesforce Administration (3+ years) Technical Support (2+ years) Salesforce Technical Lead / Application Architect 8-10years of Salesforce Experience What we look for People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach. What we offer Fuelled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs, game-changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, and opportunities. EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people—enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in shaping the future with confidence. Apply Now