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Key Responsibilities:

• Lead the design, development, and implementation of D365 CRM solutions, ensuring alignment with business requirements and best practices.

• Develop and customize D365 CRM applications, including workflows, plugins, and integrations with other systems.

Microsoft Dynamics 365 CRM:

• In-depth knowledge of D365 CRM modules (Sales, Customer Service, Marketing, Field Service).

• Experience in configuring and customizing D365 CRM applications to meet business requirements.

• Proficiency in creating and managing entities, fields, forms, views, and dashboards.

Development Skills:

• Strong programming skills in C# and JavaScript for developing custom plugins, workflows, and client-side scripts.

• Experience with HTML and CSS for customizing the user interface of D365 CRM applications.

• Familiarity with the Dynamics 365 SDK and Web API for integration and data manipulation.

Power Platform:

• Experience with Power Apps for building custom applications that integrate with D365 CRM.

• Knowledge of Power BI for creating data visualizations and reports based on CRM data.

• Familiarity with Power Automate for automating workflows and processes within D365 CRM.

System Architecture and Design:

• Understanding of system architecture principles and best practices for designing scalable and maintainable D365 CRM solutions.

• Experience in conducting system analysis and performance tuning to optimize CRM applications.

Agile Methodologies:

• Familiarity with Agile project management methodologies, including Scrum and Kanban.

• Experience in participating in sprint planning, daily stand-ups, and retrospectives.

• Provide technical guidance and support to junior consultants and team members, fostering a collaborative and knowledge-sharing environment.

• Conduct system testing, troubleshooting, and performance tuning to ensure optimal system functionality and user experience.

• Stay current with the latest D365 CRM features and updates, providing insights and recommendations for continuous improvement.

• Participate in project planning and management activities, ensuring timely delivery of project milestones and objectives.

• Engage with stakeholders at all levels, presenting technical concepts in a clear and concise manner.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum of 5 years of experience in Microsoft Dynamics 365 CRM development and implementation.

• Strong understanding of CRM concepts, data modeling, and business processes.

• Proficiency in C#, JavaScript, HTML, and CSS, with experience in developing custom plugins and workflows.

• Experience with Azure services and integration tools (e.g., Logic Apps, Power Automate) is a plus.

• Familiarity with Agile methodologies and project management practices.

• Excellent problem-solving skills and the ability to work independently and as part of a team.

• Strong communication and interpersonal skills, with the ability to build relationships with clients and stakeholders.

Preferred Skills:

• Microsoft Dynamics 365 certifications (e.g., MB-200, MB-210, MB-220).

• Experience with Power Platform (Power Apps, Power BI, Power Automate).

• Knowledge of data migration strategies and tools.

• Understanding of security and compliance requirements in CRM implementations.

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EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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