Americas Learning Projects Specialist - Supervising Associate - EY Global Delivery Services

The opportunity

As an Americas Learning Projects Specialist – Supervising Associate you’ll provide advanced operational, process, and technology support to learning projects or programs. This includes managing and consulting on learning design and development projects, enhancing service quality, and driving continuous improvement initiatives. With a solid understanding of project management and technology, you will monitor and recommend enhancements to the learning experience for our people and key stakeholders.

Your key responsibilities

• Support project management efforts for a portfolio of less complex learning projects or programs, while assisting senior team members with larger projects

• Create and maintain project/program documentation, including project plans and timelines

• Communicate progress, barriers, risks, and benefits to team members and stakeholders to ensure project success

• Provide process support for changes in technologies, including deployment support and IT interaction

• Offer operational reporting and analysis

• Respond to the needs of managers, sponsors, and stakeholders

• Develop and apply knowledge of user experience to create impactful solutions for learners and stakeholders

• Support reporting, maintenance processes, and communication efforts related to learning projects

Knowledge and Skills Requirements

• Strong spoken and written English skills to work in an international environment

• Strong organization, time management and prioritization skills

• Strong communication and collaboration skills – work effectively with colleagues and teams in different geographical locations and ability to build strong relationships in a multicultural environment

• Intermediate to advanced proficiency in Microsoft Office 365 suite

• Experience with AI tools, such as Microsoft Copilot

• Ability to review and summarize data points

• Ability to solve problems, make recommendations, and present solutions to team members

• Strong organizational skills to schedule, execute, and complete tasks, often delivered in quick succession

• Ability to learn new processes and skills quickly

• Ability to prioritize tasks

• Demonstrable experience of managing multiple projects in parallel in an organized and coordinated way, with exceptional quality

• Commercial acumen and business awareness

• Ability to learn new processes and skills quickly

• Proactive problem solver with solutions mindset

Additional Skills

• Intermediate knowledge of Microsoft Excel would be a great advantage (e.g., Pivot Tables, Formulas, Formatting, Data Cleaning, etc.)

• Knowledge of learning development processes and standards

• Knowledge and hands on experience of Service Now and Success Factors

Other Requirements

• Flexibility in working hours to accommodate multiple time zones as needed

• This role requires to support the US time zone

• May need to work extra hours to meet special customer requirements

Job Requirements

Education:

• Bachelor’s degree in business or HR related discipline. Preference will be given for those with Learning Specialization and/or experience.

Experience:

• Experience working in a professional services or corporate environment

• Experience working in learning and development is preferred

• Working in international and diverse environments

• 5+ years’ work experience preferred