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EY GDS Business Consulting – Life & Annuity Senior position:

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

As part of our Consulting team, you will play a key role in supporting clients across the individual and group life insurance and annuity value chain. You will contribute to complex transformation programs by applying deep product, process, and platform knowledge, while helping clients achieve their business objective. This role provides the opportunity to work across multi vendor environments, influence strategic business decisions, and contribute to large scale transformation initiatives for insurance careers.

Your Key Responsibilities

• Support clients across the full policy lifecycle, including new business, underwriting, policy servicing, billing, claims, disbursements, and regulatory updates.

• Create comprehensive business process maps, future state architectures, and work breakdown structures (WBS) for conversion and transformation programs.

• Lead requirements elicitation through JAD sessions, workshops, and collaboration with product owners to develop BRDs, FSDs, and other documentation.

• Challenge new requirements and change requests by proposing optimized, value driven solutions that align with business strategy and operational readiness.

• Collaborate with product design and development teams to evaluate functional enhancements and ensure they meet business objectives.

• Support clients through product configuration decisions, acceptance criteria definition, and user acceptance testing.

• Contribute to data migration and data governance activities, ensuring quality, compliance, and seamless system transitions.

• Serve as a trusted advisor to clients by delivering clear insights, process improvements, and best practice recommendations

• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.

• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and attributes for success

• A proactive, detail‑oriented professional who thrives in fast‑paced, dynamic environments.

• Strong business acumen combined with deep expertise in life and annuity insurance domains.

• Ability to collaborate effectively and bridge the gap between business needs and technology solutions.

• A strategic problem‑solver who challenges assumptions and recommends innovative, future‑ready approaches.

• A committed team player focused on delivering value, driving transformation, and building lasting client relationships.

To qualify for the role, you must have

• Bachelors degree in related technology field (Computer, Engineering, Science, etc.)

• Approximately 5 to 10 years of experience working in Life & Annuity insurance domain.

Additionally, You’ll Also Have

• Hands‑on experience with policy lifecycle processes and insurance operational workflows.

• Ability to produce high‑quality process maps, data flows, and requirement documentation.

• Proficiency in managing multi‑vendor engagements and navigating complex project environments.

• Analytical mindset with the ability to interpret data, identify gaps, and propose practical solutions.

• Excellent communication and facilitation skills for client‑facing interactions.

• Ability to collaborate effectively with technical, functional, and business stakeholders.

Ideally, good to have

• Experience working on data migration projects and applying data governance best practices.

• Knowledge of insurance COTS platforms such as FAST, ALIP, OIPA, wmA etc

• Certifications such as AAPA or LOMA.

• Understanding of upstream and downstream integrations across the policy lifecycle

• Knowledge of project management tools like JIRA, TFS, Azure DevOps

EY | Building a better working world

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