Account Manager - Assistant Director - EY Global Delivery Services

Summary

An Account Manager (AM) is involved in strategic planning, relationship management at a global scale, and innovation in go-to-market approaches. The AM is responsible for enabling the execution of account growth strategies and serving as a central point of contact to facilitate global team connectivity, focusing on revenue growth and account management excellence across one or more accounts. This role involves co-creating and driving account team engagement, consultative internal needs analyses, encouraging cross-service collaboration, facilitating account team cadences, connecting with interdependencies and serving as a trusted advisor and subject matter resource on the account within the Firm.

Select responsibilities

• Proactively suggest and execute action plans to accelerate account growth strategies in partnership with global account leadership.

• Co-facilitate semi-annual account planning and quarterly acceleration sessions to further align strategies and actions.

• May proactively manage select Client relationships such as Procurement or Vendor Relations.

• Collaborate across functions to enhance client experience, relationship-building, and client engagement activity.

• Curate and advocate for relevant sector strategies and priority service offerings to support account goals.

• Drive the activation of curated solutions and managed services within the account by collaborating with stakeholders and subject matter resources (SMRs).

• Foster internal firm relationships to be able to route operational matters appropriately, ensuring cohesive account management.

• Project manage select key deal pursuits; may assist with connection to pursuit resources for proposal responses.

• Co-develop and deliver account onboarding for new leadership and team members.

• Drive continuous improvement as a change agent for digital tools and processes adoption.

• Champion the effective utilization of established in-house technologies, providing persuasive insights and hands-on guidance to senior personnel.

• Utilize firm tools for relationship mapping, white spot analysis, and innovation initiatives to drive growth.

Professional Experience

• 8-10 years in a professional services firm with sales enablement experience preferred.

• Internal or external Consulting experience is preferred, particularly within a global matrixed organization.

• Proven success in leading complex projects with minimal supervision.

• Sector relevant focus a plus (e.g., life sciences, technology, wealth management, consumer, energy, etc.)

Knowledge and Skills

Soft Skills:

• Executive-level communication and consultative skills.

• Strong networking and emotional intelligence.

• Ability to navigate ambiguity with agility and entrepreneurial spirit.

• Proactive and comfortable taking the initiative in a low-guidance environment.

Technical Skills:

• Proficiency in Microsoft Suite (Outlook, Teams, Excel, PowerPoint, Word, Share Point).

• Experience in analysis and presentation creation.

• Basic understanding of financial reporting tools and analysis.

• Familiarity with project management and procurement portals preferred.

Desirable Skills:

• Negotiations with internal stakeholders and peers

• Microsoft BI user experience.

• Sales/account management tool proficiency (e.g., LENS, BASE, ART, Dynamics, Mercury, E4A).

KPIs

Feedback: LEAD and CSAT

Growth: GTER, pipeline, relationships, margin, SL integration, FoP, etc.