Position Summary:

Responsible for a portfolio of moderate projects or programs where operations, process and technology enablement knowledge is required to develop solutions and solve business problems (i.e. increasing cost effectiveness, minimizing statutory risks, enhancing quality of services provided, deploying new technology and/or processes, etc.). Position may be responsible for planning, executing or deploying moderate projects and/or programs. May have some resource and budget responsibility.

Essential Functions of the Job:

• Responsible for a portfolio of moderate projects, including new technology/process deployments and continuous improvement initiatives

• Creates and develops project/program scope and schedules. Plans and assigns resources to associated tasks and deliverables as appropriate. May participate in the development and management of the budget.

• Develops and applies knowledge of resources, communication and cost management to projects/programs.

• Analyzes workflow of operations to identify well thought out suggestions for improvement

• Facilitates solutions across projects/programs requiring ongoing working relationships. Examples may include identifying technology improvements, and working to establish efficient processes across multiple groups

• Understands and supports the project/program measurements, including the ability to do effective process analysis, report quality results, and work with operations to drive improvements

• Explains difficult issues and works to establish consensus; communicates issues and status reports to supervisor and/or stakeholders.

• Provides input into the allocation of resources to meet changing project/program needs.

• Develops procedures and coordinates activities within project/program team, including possible vendor management. This may include working directly with suppliers – both internal and external.

• Acts as a peer advisor or mentor to other team members

Analytical/Decision Making Responsibilities:

• Responsible for moderate projects that require the ability to create and implement timelines related to project deliverables, assign tasks and follow up on their completion and manage sponsor/customer expectations of the outcome of the deliverable.

• Understands the firm’s business, organizational structure and operations

• Applies strong process and technology enablement knowledge to analyses and problem solving with moderate complexity

• Monitors project/program plans to make certain that activities and deliverables are occurring as planned. Identifies points of contention for missed deliverables and creates strategy to mitigate shortfalls in the timeline that missed or unexpected deliverables may create.

• Makes/Presents recommendations to mid to high level management on solutions and influences decisions

• Manages own portfolio of work; delegates tasks, as needed

Knowledge and Skills Requirements:

• In-depth experience and knowledge of project management practices and tools

• Strong written and verbal communications skills

• Ability to assert own ideas and influence others to gain support and commitment for shared projects

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Visio

• Developing knowledge of change management principles

• Strong presentation skills

• Strong analytical skills to grasp complexities and perceive relationships among problems and issues

• Ability to handle multiple demands and competing priorities

Supervision Responsibilities:

• Works independently with minimal guidance

• Prioritizes own deadlines; delegates tasks to others

• Escalates complex issues with recommendations to project sponsors and/or leadership

• May provide coaching/development and direction to other less experienced team members

• May provide daily supervision to team members, including setting priorities and providing ongoing feedback.

Other Requirements:

• Working hours, flexible work arrangements and time off may be limited during specific times or deadlines

• Travel may be required pending business and project needs

• Flexibility in working hours to accommodate multiple time zones as needed

Job Requirements:

Education: Bachelors degree or equivalent work experience

Experience: 5-7+ years of progressive work experience