ServiceNow-Service Now-Senior Manager

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EY-Service Now – Technical Architect (ITAM / SAM)

As part of our EY GDS-Service Now team, you will work to solve client problems using the Service Now platform, with a focus on IT Asset Management (ITAM) and Software Asset Management (SAM). You will get an opportunity to work with a high-quality team and architect innovative solutions that drive cost optimization, compliance, and governance across enterprise environments.

The opportunity

We’re looking for a highly experienced Technical Architect with strong expertise in Service Now ITAM and Software Asset Management (SAM) to join the EY GDS Service Now team. This is a fantastic opportunity to be part of a leading firm while driving large-scale ITAM transformations, defining architecture strategies, and delivering best-in-class SAM solutions for global clients.

Your key responsibilities

• Define overall architecture, design, and implementation strategy for Service Now ITAM and SAM solutions

• Lead end-to-end SAM Pro implementations, including software normalization, reconciliation, and compliance frameworks

• Architect enterprise-scale asset management solutions covering software lifecycle, entitlements, contracts, and license optimization

• Design and enforce CMDB and asset data models, ensuring alignment with CSDM and governance standards

• Define and implement software license management strategies (subscription, SaaS, perpetual, cloud-based licensing)

• Lead integration of Service Now with discovery tools, procurement systems, ERP platforms, cloud providers, and software vendors

• Architect automation frameworks for license compliance, reclamation, optimization, and audit readiness

• Provide technical leadership and governance across ITAM/SAM programs, ensuring adherence to best practices

• Conduct architecture reviews, solution validation, and code governance

• Collaborate with business and IT stakeholders to translate requirements into scalable architectural solutions

• Drive SAM maturity assessments and roadmap development

Skills and attributes for success

• Deep expertise in Service Now ITAM and SAM Pro modules

• Strong understanding of software asset lifecycle, license compliance, and optimization strategies

• Experience with software licensing models (Microsoft, Oracle, SAP, Adobe, SaaS platforms, etc.)

• Advanced knowledge of CMDB, CSDM framework, and data governance

• Proficiency in Service Now platform architecture, scripting (JavaScript, Glide API)

• Experience with integration patterns (REST/SOAP APIs, Integration Hub, MID Server)

• Familiarity with discovery and inventory data sources for license reconciliation

• Knowledge of cloud/SaaS asset management and Fin Ops principles

• Strong understanding of ITIL processes and IT asset lifecycle management

• Experience in enterprise-scale transformations and architecture governance

• Strong analytical, problem-solving, and stakeholder management skills

To qualify for the role, you must have

• Bachelor’s degree in computer science, Engineering, or related field

• Approximately 12–16 years of IT experience, with significant expertise in Service Now ITAM/SAM

• Proven experience as a Technical Architect in ITAM/SAM implementations

• Service Now CSA certification (mandatory)

• Service Now CIS – Software Asset Management (mandatory/preferred)

• ITIL Foundation certification (preferred)

Ideally, you’ll also have

• Experience with SAM Pro advanced capabilities (Content Library, normalization engine, reconciliation engine)

• Exposure to HAM Pro and full ITAM suite implementations

• Experience supporting software vendor audits (Microsoft, Oracle, etc.)

• Knowledge of cloud license management, SaaS governance, and Fin Ops practices

• Experience in Performance Analytics and ITAM dashboards/reporting

What we look for

• A professional with strong architectural expertise in ITAM/SAM and strategic thinking abilities

• Individuals passionate about cost optimization, compliance, and digital asset transformation

• Ability to work in a complex, global, and fast-paced environment

• Strong leadership, communication, and stakeholder management skills

• A proactive, innovation-driven mindset with focus on continuous improvement

What working at EY offers

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around

• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

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