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Technology Consulting, Platforms, Service Now

• HR Service Delivery (HRSD) (Manager) (Multiple Positions) (1693802), Ernst & Young U.S. LLP, Minneapolis, MN.

Assists clients by providing insights and recommendations on how Service Now aligns with and can support specific business objectives. Implement and optimize Service Now HR Service Delivery (HRSD) (HR Case and Knowledge Management, Employee Lifecyle Management etc.) solutions for clients. Collaborate with EY’s People Advisory Services, Service Now and client teams to understand and capture business requirements and translate them into technical requirements for Service Now configuration. Conduct thorough analysis of client's existing processes and systems to identify opportunities for improvement and optimization. Leverage tools, templates and enablers to plan for and initiate HRSD implementation efforts. Capture the right details needed to enable HRSD capabilities such as case management, knowledge management Employee Center Pro portal design, GenAI capabilities, onboarding and offboarding workflows and integrations with other HR systems such as Workday, SAP Success Factors, Oracle HRSD and others to build end to end HR operations workflow solutions using Service Now. Work with EY’s Global Delivery Services team located offshore and guide them to configure integrations between Service Now and third-party systems, tools, and databases, utilizing REST and SOAP APIs. Work with Architects to determine data management strategies, including data import/export, transformation, and cleansing, to maintain data integrity and consistency within the Service Now platform. Develop custom solutions and integrations as necessary to enhance the functionality of Service Now platform per the client’s requirements. Direct and develop the creation of training material for training end users on how to utilize Service Now HRSD capabilities. Provide comprehensive training to clients on the usage and administration of Service Now platform, and provide ongoing support and assistance to clients post-implementation, addressing any issues or concerns in a timely manner. Participate and host scrum meetings with the offshore development team by providing technical expertise, design & architecture guidance throughout the design, build and testing efforts.

Manage and motivate teams of professionals with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in-depth technical capabilities and professional knowledge. Maintain long-term client relationships and networks. Cultivate business development opportunities.

Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm.

MINIMUM REQUIREMENTS:

Must have a Bachelor’s degree in Management Information Systems (MIS), Information Systems (IS), Computer Science, Engineering, Business, Operations Management, or a related field and 5 years of work experience. In lieu of a Bachelor’s degree, the employer will accept an additional 2 years of work experience. Alternatively, will accept a Master’s degree in Management Information Systems (MIS), Information Systems (IS), Computer Science, Engineering, Business, Operations Management, or a related field and 4 years of work experience.

Must have 4 years of Service Now implementation experience with HR Service Delivery (HRSD).

Must have 4 years of Service Now consulting experience to external clients at a professional services firm, including providing insights and recommendations on how Service Now aligns with and can support specific business objectives.

Must have 4 years of experience in leading Service Now client design sessions, facilitating requirements workshops, and interacting with functional and/or business process area subject matter resources.

Must have 4 years of Service Now experience designing and implementing customized reporting processes and integration components tailored to client needs.

Must have 2 years of experience leading and coaching teams of Service Now consulting professionals.

Must have 2 years of experience integrating Service Now with other systems using APIs.

Must have 4 years of Service Now experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets and risk and issue logs.

Requires travel up to 80%, of which 20% may be international, to serve client needs.

Employer will accept any suitable combination of education, training, or experience.

Please apply on-line at ey.com/en_us/careers and click on "Careers

• Job Search”, “See All", then “Experienced Professionals” (Job Number - 1693802).

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary for this job is $187,775 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

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This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at https://www.gpo.gov/fdsys/pkg/CFR-2011-title20-vol3/pdf/CFR-2011-title20-vol3-sec656-3.pdf at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".