At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job title Manager Reports to Senior Manager (GPO) Job purpose This role leads the end-to-end Procure to Pay (P2P) operations across multiple clients or entities, ensuring operational excellence, compliance, and transformation through digital and automation enablement. The Manager is responsible for team leadership, stakeholder engagement, SLA management, and control governance, while driving continuous improvement, process standardization, and efficiency in the global delivery model. The position plays a pivotal role in future-ready capability building, integrating automation, analytics, and performance intelligence within the P2P process to enhance client value realization. Key Responsibilities • Oversee end-to-end P2P delivery, including: o Vendor Master Governance o Purchase Requisition & PO Compliance o Invoice Receipt, Matching, and Processing o Payment Proposal Approval and Execution o Vendor Query Management and Reconciliation • Ensure high-quality, accurate, and timely processing aligned with SLAs, control requirements, and client expectations. • Review aging reports, GR/IR reconciliations, and open item lists, ensuring proactive exception management and timely closures. • Own process documentation, SOP governance, and compliance with internal and client audit requirements. • Drive month-end closing activities, including accruals, reconciliations, and payment forecast reviews. • Lead vendor governance calls and operational reviews, representing the service delivery team with internal and client stakeholders. • Support contract compliance, internal controls testing (SOX), and external audit readiness. • Identify process inefficiencies and implement standardization and automation-led improvement initiatives. Digital & Analytical & Transformation Enablement • Champion the use of digital tools and automation (e.g., Power Automate, AI Agents, UiPath, OCR, workflow solutions) to improve processing speed and accuracy. • Monitor process KPIs using Power BI dashboards and analytics tools to drive real-time visibility and decision-making. • Collaborate with transformation and technology teams to deploy and scale automation initiatives within the P2P tower. • Utilize data analytics and exception trends to predict potential risks and improve process controls. • Enable touchless invoice processing through OCR, automated matching, and exception prediction models. • Mentor teams on digital adoption, process reengineering, and control automation. People Leadership & Collaboration • Manage, coach, and develop staff and senior analysts across regions to achieve excellence in performance, accuracy, and client engagement. • Serve as a primary liaison between delivery teams, procurement, finance controllers, and client stakeholders. • Ensure adherence to governance structures, providing regular updates on SLA performance, issue logs, and improvement plans. • Lead transition and migration projects, ensuring effective knowledge transfer, training, and process stabilization. • Partner with cross-tower teams (P2P, O2C, R2R) to drive end-to-end process connectivity and data consistency. • Monitor vendor relationship health and payment discipline, escalating critical vendor or compliance risks. • Ensure resource planning, performance monitoring, and development to build a future-ready, digitally enabled workforce. Client & Stakeholder Management • Act as the strategic advisor and process SME for client organizations, guiding P2P optimization, transformation, and automation adoption. • Participate in contract governance, transformation steering committees, and quarterly business reviews (QBRs). • Support solution design, transition planning, and process benchmarking during new client onboarding and transformation projects. • Partner with cross-tower Managers and GPOs (O2C, R2R) to ensure end-to-end finance process integrity and unified digital architecture. Functional & Technical Skills • In-depth understanding of Procure to Pay lifecycle and upstream/downstream integration (requisition to payment and accounting). • Expertise in: o Vendor Master and Compliance o Purchase Requisition & Order Management o Invoice Processing & Exception Handling o Vendor Payments, Banking, and Reconciliation o Tax Compliance (TDS, VAT, WHT) o GR/IR Clearing and Accruals • Proficient in ERP platforms: SAP, Business Central, D365, Ariba, or Coupa. • Highly skilled in process governance, control frameworks, and KPI management. • Advanced Excel and analytical capabilities (Power BI preferred). • Exposure to automation and workflow tools (Power Automate, AI Agents, UiPath). • Strong understanding of SOX, internal control environments, and audit readiness. Future-Ready & Behavioural Competencies • Digital Fluency: Drives adoption of digital tools and automation to achieve process transformation and scalability. • Analytical Mindset: Uses metrics and data-driven insights to manage performance and control risks. • Agility: Manages process transitions, technology deployments, and organizational change with flexibility. • Leadership: Leads by example, mentors’ staff and seniors, and fosters a culture of learning and accountability. • Collaboration: Builds strong partnerships across client, procurement, and internal functions for end-to-end excellence. • Continuous Improvement: Champions automation, analytics, and standardization to drive measurable efficiency gains. Performance Metrics / KPIs • SLA achievement across all P2P sub-processes (invoice processing, payment timeliness, PO compliance) • Control adherence and audit performance (SOX / internal audit / client audits) • Process automation and exception reduction rate • Stakeholder and client satisfaction scores • Team performance and development metrics • Accuracy and timeliness of monthly close and reconciliations Qualifications & Experience • Education: Bachelor of Science in Accountancy/Management Accounting (preferred) or related field • Experience: 10 – 15 years of experience in Finance Operations or Shared Services, with 3+ years in a P2P leadership or supervisory role. • Proven exposure to ERP transformation, automation enablement, or process transitions. • Experience managing multi-country or multi-client delivery environments. Approved by: Date approved: Reviewed: EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.