Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Associate Account Manager – Mexico City

Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network.

Introduction to the team:

The Associate Account Manager’s primary responsibility in his/her assigned territory is to onboard, develop and maintain a high-quality portfolio of hotel products (i.e. relevant, attractive and competitive) for Expedia’s fast-growing global customer base.

In doing so, Associate Account Managers will continuously work with Expedia LPS’ hotel partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia LPS’ unique data insights, marketing, distribution, and revenue management toolset.

Make an Impact!

This role focuses on the core of the Market Management’s team responsibility, which is to ensure that Expedia’s brands’ global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia’s full breadth of global traveler demand.

In this role, you will:

Consistently leveraging data specific to their market available in Expedient, Expedia’s proprietary market insights and activity prioritization dashboard, and leveraging their local market knowledge, Associate Account Managers will:

• Build and maintain strong relationships with hotel partners by acting as a trusted advisor, providing data‑driven insights, revenue management advice, and marketing opportunities to optimize performance in the Expedia marketplace

• Assist in developing account plans, proposals, and business cases under the guidance of senior team members

• Secure seasonal deals and promotions to support the brands’ merchandising and marketing efforts

• Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs

• Learn our products, services, and industry, and apply that knowledge to effectively communicate value propositions and solutions to customers

• Research competitors, markets, and customer industries using internal tools to generate useful insights

• Guide and support Hotel Partners to deliver the best traveler experience

• Develop an understanding of contract basics, negotiations, and the financial impact of business decisions

• Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)

• Promote self-service

• Conduct regular self-learning to improve skills

• 20-30% travel for partner visits

Experience and qualifications:

• Bachelor's Degree or equivalent related professional experience

• Experience working for an E-Commerce platform is a plus

• Written & spoken communication, listening and influencing

• Proficiency in English and Spanish language skills

• Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to

• Ability to effectively communicate to various levels and through a variety of communication channels

• A master at prioritizing work in order to be laser-focused on achieving multiple critical metrics (targets, goals and/or strategic objectives) set by the leadership team

• Genuine relationship builder; earns the confidence of others

• Bridges and sustains solid partnerships based on mutual support through a shared style

• Appetite for innovative technology, constantly evolving business environment, data-driven decision making

• Demonstrates problem-solving skills

• Ability to select and present insightful datasets including performance, market and competitor analysis and to implement meaningful action plans based on the data

• Able to work independently as well as be a strong teammate, always seeking to improve the team and organizational performance

• Help other team members acquire skills or achieve targets/goals

**We kindly ask candidates to submit their resume in English, as our regional and global hiring teams review applications in English.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, Cheap Tickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, Car Rentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

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