Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Perform a variety of complex duties associated with analyzing technical documents received from field personnel. Support the regions progress in relation to meeting budget by ensuring proper accounting practices are performed. Responsible for following workflow policies and procedures associated with assigned work from Electrical Field Operations, Field Engineering, Electrical Maintenance, Meter Service, Customer Care, Projects, Labor and Emergency Response Team. Receive and respond to internal and external customer inquiries and complaints while maintaining a positive customer experience. Investigate and analyze a variety of reports associated with Meter Service, Operations and Work Management requirements to meet goal initiatives. Perform other administrative duties as assigned.

PRIMARY DUTIES - ACCOUNTABILITIES

• Assist customers, resolve inquiries from Customer Service, Electric Service Support Center, electrical contractors, property owners and other utilities and agencies.

• Gather, review, analyze, prepare and process comprehensive data for numerous record systems including but not limited to Work Management (Maximo), WMBS, C2, CACS, Fieldnet, ARCOS, Power Track, Workday, Workforce, Microsoft Office and PowerBI.

• Representatives will be expected to be proficient in most of the aforementioned systems.

• Process multiple department payrolls and have knowledge of company policies and union contracts to determine comprehensive pay issues.

• Process contractor invoices and ability to interpret and understand pricing contracts.

• Handle sensitive customer account information.

• Timely completion of budgetary records in accordance with applicable company policies and procedures.

• Assist in the instruction and training of new and less experienced representatives as required.

• Support emergency restoration efforts for Eversource.

JOB SPECIFICATIONS

A High School Diploma or the equivalent and 8 years’ experience or 6 years’ experience and associate's degree preferred.

Experience in processing payroll highly desirable. Previous experience processing contractor invoices and interpreting contracts preferred. The selected candidate must be able to work as part of a team, have the ability to perform multiple tasks concurrently, possess good organizational skills and maintain a high degree of initiative and dependability.

The salary range for this position starts at Step 1 ($31.70) and progresses in accordance with the union contract. Check out the career site for an overview of our benefits.

Please submit a resume with your application.

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Build trusting relationships

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor: