Automation Support Services Specialist

Join our Team

About this opportunity!

We are now looking for an Automation Support Services Specialist, to be part of the team who ensures the smooth execution of end-to-end PTP processes, including invoice processing, vendor management, issue resolution, and payment support. The team currently consists of a mix of operational specialists and process-focused profiles, working closely with stakeholders across Finance, Procurement, and IT.

What you will do:

• Be responsible for the timely execution of all tasks according to job description and the instructions received from the manager and Team Coordinator.
• Act as the first point of contact for suppliers and Ericsson employees working in relation with Ericsson’s suppliers, via all means of communication available.
• Ensure good collaboration with team members and all supporting functions across the company.
• Work closely with all support functions to ensure critical cases are solved correctly
• Ensure that all documents/ presentations requested are created according to indications received and are delivered timely.
• Handle inquires by taking following actions: receive inquiries by email / chat, using computerized systems to access the details of customers.
• Be responsible of Incident Management within ITIL Framework by taking following actions: prioritize high severity or escalated tickets, follow-up pending tickets.
• Drive Process Innovation and Automation by taking following actions: identify repetitive support tasks that can be transformed or simplified using AI and RPA tools; actively participate in technical meetings with internal teams aimed at process transformation and simplification to ensure efficient implementation of automated solutions.
• Assure Quality Control in key areas by taking following actions: understand the purpose of quality control, provide necessary support as required.
• Have the integrity to respect private and confidential information by taking following actions: understand the responsibility in data security, analyze sensitive information and ensure it is secure.

You will bring:

• Graduate in Economic, Accounting and similar career
• Previous experience in support service, operations engineering and call center environment at least 1 year
• High level English skills
• Additional language skills
• AI automation knowledge
• SAP would be a plus
• AI knowledge would be a plus
• Understanding the Purchase to Pay process would be a plus
• Very good communication skills; attention to details; analytical skills; positive attitude; flexibility and adaptability; integrity and responsibility; fast learner; creativity; result oriented attitude;
• Customer oriented attitude
• Team work

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Romania (RO) || Bucharest

Req ID: 783687