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About this opportunity:

This role is responsible for supporting the end-to-end operational delivery of Talent & Development (T&D) programs across multiple countries and stakeholders.
The position ensures accurate program administration, participant tracking, system updates, data integrity, and coordination across vendors and internal teams. It plays a key role in maintaining operational excellence, governance compliance, and a seamless participant and stakeholder experience.
The role works closely with Talent & Development delivery teams, Finance, vendors, and global stakeholders to ensure efficient execution, accurate reporting, and continuous process improvement.

Key Responsibilities

• Program Administration & Delivery Support

• Coordinate end-to-end administrative activities for T&D programs and leadership initiatives.

• Manage participant tracking, confirmations, attendance validation, and completion status.

• Ensure timely system updates (e.g., training records, reporting tools, internal platforms).

• Support scheduling and coordination with vendors, facilitators, and internal stakeholders.

• Prepare and send program communications to participants and line managers.

• Monitor deadlines and ensure milestones are met across program cohorts.

• Data & Reporting Management

• Maintain accurate employee training data across systems and tracking tools.

• Ensure alignment between attendance records, system entries, and reporting outputs.

• Generate regular operational reports to support program tracking and decision-making.

• Support audit and compliance requirements related to program documentation.

• Ensure data quality, completeness, and timeliness of reporting.

• Stakeholder & Vendor Coordination

• Act as a key operational contact point for program-related inquiries.

• Coordinate with Finance, HR, and other internal stakeholders to ensure smooth execution.

• Work closely with vendors to align on schedules, participant lists, and logistics.

• Provide timely updates and visibility on program status and risks.

• Support global stakeholders across multiple time zones and regions.

• Process Governance & Improvement

• Identify opportunities to simplify and improve administrative workflows.

• Support automation and standardization initiatives within T&D operations.

• Ensure compliance with internal governance, ethics, and documentation standards.

• Maintain up-to-date process documentation and communicate changes to stakeholders.

• Contribute to continuous improvement initiatives within the team.

Job Requirements

• Professional & Technical Skills

• Strong experience in administrative or operational support (preferably in HR or Learning & Development).

• Proficient in Excel and data tracking tools.

• Strong organizational and coordination skills.

• Experience working with multiple stakeholders and deadlines.

• Familiarity with HR systems (e.g., Success Factors, SAP) is an advantage.

• Behavioral Competencies

• High attention to detail and accuracy.

• Structured and disciplined way of working.

• Strong written and verbal communication skills.

• Strong stakeholder and relationship management skills.

• Service-oriented mindset with ability to uphold standards.

• Proactive and improvement-driven.

• Results-oriented, organized, flexible, and collaborative.

• Cross-cultural sensitivity in a global environment.

• Quick learner with strong self-development capability.

Amenable to work under hybrid work setup (Mc Kinley Taguig office)