Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

As a Lead Business Analyst within the Platform Strategy & Solutions team at Canada Life, you will play a critical role in analyzing business needs, defining requirements, authoring, grooming and refining user stories for our platform products. You will work closely with stakeholders, technology teams and cross-functional partners to ensure business objectives are met efficiently and effectively. In this role, you must be comfortable working in an ambiguous and evolving environment, proactively identifying opportunities and bringing structure to complex challenges.

ESSENTIAL FUNCTIONS:

• Lead the gathering, analysis, and documentation of business requirements with a focus on platform solutions and capabilities
• Author user stories and work with Technical Developers to groom, refine and prioritize into logical components based on estimates and time available
• Define and document business rules, and decision logic to support automated processes.
• Collaborate with business and IT teams to ensure seamless integration of AWS Connect and Salesforce
• Evaluate existing processes and recommend enhancements, optimizations, and new automation opportunities
• Conduct impact assessments & risk analysis for new automation opportunities
• Support governance, compliance, and audit requirements for intake and workflow.
• Participate in Scrum ceremonies, lead user acceptance testing and business exploration of new solutions, support change acceptance, and support training & change management
• Facilitate both remote and in-person working sessions with key stakeholders
• Lead your work independently, creating project plans for your activities, communicating and meeting due dates
• Collaborate and provide and guidance to other Business Analysts.

QUALIFICATIONS:

• 5+ years of experience in business analysis, AWS Connect and Salesforce, process improvement, or related roles.
• Strong expertise in requirements gathering, business process modeling, and stakeholder management
• Ability to thrive in ambiguous environments, working with incomplete information to drive clarity and actionable next steps.
• Experience in financial services, insurance or investments is an asset.
• Proficiency in business analysis tools such as JIRA, Confluence, Visio, Excel, PowerPoint
• Strong analytical and problem-solving skills.
• Ability to work independently in agile environments
• Experience in rules harvesting, rules authoring, decision automation, business rules management systems, and rules-based decisioning frameworks is an asset
• Financial services, insurance business or investments knowledge is an asset

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.