Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Senior Benefits Analyst provides advanced analytical and operational support for U.S. employee benefit programs while based in India. This position partners closely with the U.S. Benefits Center of Excellence to deliver high-quality support across health, welfare, and retirement programs. The role focuses on Tier 2/Tier 3 issue resolution, vendor oversight, process improvement, and compliance support within a global HR shared services model.

ESSENTIAL FUNCTIONS:

• Administer and support U.S. employee benefit programs, including medical, dental, vision, life, disability, FSA, HSA, 401(k), pension, and COBRA.

• Resolve escalated employee and retiree benefit issues with accuracy, timeliness, and empathy.

• Monitor and research vendor file feed errors, eligibility discrepancies, and data integrity issues; collaborate with HRIS and vendors to correct and prevent recurrence.

• Support benefit audits and compliance processes such as dependent eligibility, 401(k) and FSA reconciliations, ACA reporting, and nondiscrimination testing.

• Assist with state and federal compliance filings, including Form 5500, CMS, CAA, and MA HIRD.

• Test and validate Workday benefit configurations, particularly during system releases and annual open enrollment.

• Support annual U.S. open enrollment activities and assist in the implementation of new benefit plans, programs, and vendors.

• Identify process inefficiencies and propose practical solutions to enhance accuracy, compliance, and employee experience.

• Develop and maintain employee communications, FAQs, and process documentation.

• Generate and interpret reports from Workday and vendor systems to support compliance and data quality efforts.

• Serve as a liaison for India-based support of U.S. benefits operations, collaborating with HR, Payroll, HRIS, and vendor teams.

QUALIFICATIONS:

• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience.

• 5–8 years of experience in U.S. health and welfare benefits administration within a COE, corporate HR, or outsourcing/TPA environment.

• Strong knowledge of U.S. benefits laws and regulations, including HIPAA, COBRA, ERISA, ACA, IRS, and DOL requirements.

• Experience supporting a multistate U.S. workforce.

• Experience supporting U.S. clients or employees from India or a global shared services environment preferred.

• Excellent verbal and written English communication skills with proven ability to interact effectively with U.S.-based stakeholders.

• High proficiency in Microsoft Excel (lookups, pivots, conditional analysis).

• Experience with Workday and Service Now preferred.

• Strong analytical, problem-solving, and troubleshooting skills.

• Demonstrated ability to handle confidential information responsibly.

• Ability to work independently in a fast-paced, virtual global team environment.

• Customer-focused mindset with strong attention to detail and accountability.

This job operates in a professional office environment.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required to perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.