Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Licensing Specialist provides comprehensive licensing and appointment support across all lines of business within Empower. This role is responsible for ensuring the timely and accurate setup, maintenance, and updating of licensing records for Advisors, Agents, Brokers, and Broker-Dealer appointments. The Licensing Specialist verifies that all Department of Insurance (DOI) and FINRA regulatory requirements are met, and that required product training is completed. Additionally, the Licensing Specialist establishes and maintains banking and payment information for partners to facilitate accurate and timely compensation processing. This position plays a critical role in maintaining compliance, supporting business operations, and enabling smooth partner onboarding and servicing.

What you will do

• Create and update master data, credentialing and banking files in SAP according to specific State Department of Insurance, FINRA, and Empower specific procedures and audit requirements for Advisors, Agents, Brokers and Broker-Dealers
• Review, maintain and manage a time sensitive service request queue ensuring that work assigned is processed timely and accurately and within time standards; all follow up conducted within agreed upon time frames; all documentation is included in the service request and meets all audit and quality control requirements; will peer review other team members work
• Communicate articulately when responding to a high volume of questions and or issues that are received via CIRRUS, email, or calls that come from Advisors, Brokers, Broker-Dealers, as well as internal sales, processing and client service teams across all lines of business
• Prepare routine semi-complex written summaries that clearly articulate issues, research completed and the final resolution
• Work cohesively with team members to provide back up due to increased volumes or absences for other Licensing Specialists and the On-Boarding Team Workflow Coordinator
• May assist with training of new hires as needed; participate in the creation and or update of processing and procedure documentation ensuring that it follows compliance and industry standards

Technical

• Able to create formulas and utilize other functions in Excel.
• Analyze and interpret data extracts from SAP.
• Utilizes multiple systems including, SAP, FINRA, On Base, CIRRUS, and Microsoft Office Products

Project Management/Process Improvements

• May participate in projects internally and with other departments to implement enhancements and/or changes impacting the team or department.

What you will bring

• Bachelor's degree in Accounting, Business, Finance, related field, or equivalent work experience
• FINRA fingerprinting required
• Results oriented with ability to effectively manage multiple tasks and projects simultaneously with a sense of urgency meeting all expected deadlines.
• Intermediate Excel and Word skills preferred
• Excellent communication and customer service skills and the ability to communicate with a diverse audience
• SAP experience preferred
• Problem Solver, attention to details and independent thinker

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.