If you are a Major Incident Support Administrator professional looking for an opportunity to grow your career, this role offers the opportunity to lead the coordination, ensuring clear communication and technical triage of high‑priority IT incidents. You will play a key role in ensuring rapid recovery of critical networks, systems, and enterprise IT services, while keeping stakeholders aligned until service is fully restored. This role is vital because your calm leadership, real‑time updates, and proactive escalation directly reduce downtime, protect business operations, and keep stakeholders confident during the most critical moments

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Facilitate the recovery of a major incident with an impact severity of enterprise, site, or department impact (Priority1 and Priority2).

• Provide timely updates and communication bulletins to the key stakeholders, technical teams, platform or service managers, IT leadership, business unit representatives, and external service providers through bridge conference calls, email, Teams, or Web Ex chat.

• Execute Event Management specific to WAN or WLAN connectivity and telephony systems for 24x7 detection and correlation of events using tools for Network Monitoring such as Solar Winds or related tools.

• Perform the first line of investigation, triaging, diagnosis, and validation of automated alerts, events, and incidents reported.

• Generate reports, metrics, and key performance indicators to be presented internally to the team and IT management.

• Coordinate the escalation of the required global support group for critical IT systems and applications.

• Display adaptability and resiliency in process changes for Enterprise IT customers, business units, and partner support groups.

Who You Are:

You demonstrate a strong drive for results and exhibit passion and enthusiasm to get things done. You are proactive and highly innovative in approaching challenges. You can efficiently communicate ideas, collaborate, and proficiently work with a team or people at any level globally.

For This Role, You Will Need:

• Bachelor's degree or equivalent experience in Computer Science, Information Technology, Engineering, or any Science-related courses or experience.

• Familiarity with ITIL process (Major Incident and Problem Management), network infrastructure, switches, circuit remediation, and troubleshooting.

• Fundamental knowledge of IT technologies such as Server Technologies, Oracle Cloud Infrastructure, Azure, Core Switches, Wireless & Telephony, ITSM Ticketing systems (Service Now, etc.) and Artificial Intelligence (AI).

Preferred Qualifications that Set You Apart

• ITIL certification and relevant experience in major incident management and Network monitoring tools is a plus.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.