We are currently seeking a highly motivated Renewal Specialist to join our team in the Sales Department. As a SW Renewals Specialist, you will play a crucial role in ensuring our customers continue to benefit from our services by proactively engaging with them, encouraging renewals, and identifying opportunities for service expansion.

This position offers an exciting opportunity to directly drive customer success and contribute to revenue generation for T&M. While previous sales experience and an engineering/technical degree are advantageous, they are not mandatory. We value self-motivated individuals who thrive in fast-paced environments and are motivated by influencing business results.

In This Role, Your Responsibilities Will Be:- Drive service renewals through effective phone and email interactions with customers.

• Implement a strategic approach to maximize customer engagement and renewal rates.
• Respond to inbound requests promptly and professionally.
• Identify sales expansion opportunities, such as multi-year renewals and value-added agreements.
• Document all activities using SFDC and Oracle systems and collaborate with sales teams.
• Provide constructive feedback on processes and areas for improvement.
• Maintain and grow our Software Services agreements pipeline.
• Ensure end-to-end process efficiency and accuracy in orders/quotes and contract management, utilizing NI systems to support internal and external customers.
• Act as a trusted advisor to stakeholders, offering support and value in revenue generation conversations with customers.
• Assist external and internal customers with order status, contract management, SW services troubleshooting, and other SW Services inquiries.
• Develop strong knowledge of SW services and technical aspects to promptly address customer inquiries.
• Engage customers using NI SW renewals strategy, leveraging calls and emails to ensure timely renewals and uninterrupted entitlements.
• Foster effective communication and collaboration with multiple NI departments and groups to ensure customer success (Agreements, Account Executives, EA Marketing, Sales, EA Training Support, and Customers).

Who You Are: You navigate uncertainty with confidence and adaptability, remaining effective even when priorities shift. You communicate clearly and respectfully, tailoring your message to different audiences to build trust and understanding. You take ownership of outcomes, follow through on commitments, and hold yourself accountable while working collaboratively toward shared goals.
For This Role, You Will Need: - Experience with Sales Force and Oracle tools.

• Customer service experience (phones & email).
• Excellent communication. advanced English (C1) proficiency (conversational and in writing).
• Attention to detail.
• Time management skills, prioritization and ability to self-manage an opportunity pipeline.
• Ability to navigate uncertainty.
• Track record of complying with SLAs .

Preferred Qualifications That Set You Apart: - Ability to mine for data, and leverage it in practical ways is encouraged (Experience with data tools like Tableau, PowerBI, Excel) is a plus

• Basic NI Software product knowledge is a plus, but it can be trained
• High-level understanding of programming or in-progress education in software/electrical/mechanical engineering (or equivalent) is a plus
• Sales experience is a plus, but it can be trained

Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.