In This Role, Your Responsibilities Will Be:

The duties and responsibilities of this position include, but are not limited to:

• Participate in customer-facing meetings, including onboarding sessions, business reviews, and strategic planning discussions, to position education services as a value driver.

Proactively promote training offerings to customers and internal stakeholders, aligning solutions with business needs and customer objectives.

• Support customer enablement by recommending tailored training paths and helping customers navigate available resources and certification programs.

• Handle customer escalations related to training delivery, registration issues, or certification concerns, ensuring timely resolution and stakeholder alignment.

• Represent Education Services in external and internal meetings advocating for training value and alignment with customer goals.

• Serve as a regional point of contact for Authorized Training Partners (ATPs), instructors, and internal stakeholders, ensuring seamless delivery and customer satisfaction.

• Manage training scheduling and resource allocation.

• Collaborate with Sales, Post-Sales Services, and Technical Engineering teams to support training integration into broader customer solutions.

• Building trusted relationships externally and internally and becoming a trusted advisor.

Who You Are:
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

For This Role, You Will Need:-
Bachelor’s degree in Engineering, Business, Education, or a related field; advanced degree.

• Minimum of 3-5 years’ experience in education services, training operations, customer service, or a related function.

• Proven ability to manage projects and collaborate across cross-functional and global teams.

• Strong understanding of training delivery models, certification programs, and customer engagement strategies.

• Excellent communication skills in English and Japanese (written and verbal).

• Experience with CRM systems (e.g., SFDC) and data reporting tools.

• Demonstrated ability to analyse data, identify trends, and translate insights into actionable strategies.

• Strong organizational skills with the ability to prioritize, multitask, and adapt in a fast-paced environment.

• Willingness to travel up to 10% as needed to support regional operations and partner engagement.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.