In This Role, Your Responsibilities Will Be:-
Troubleshoot, communicate, and manage support issues utilizing the Emerson ticket management system

• In-depth knowledge of Fisher Flow Controls business systems, databases, and business processes.

• Gather requests and define needs for system and process improvements, including both IT support processes and business processes as well.

• Participate in testing and verification of system upgrades and fixes

• Other business system-related activities and general IT user support functions as required

• Work with functional staff to resolve their issues

• Work with technical and other support staff to ensure prompt resolution of issues, as well as adherence to service level agreements

Who You Are:- You readily act on challenges, without unnecessary planning and you will actively listen and checks for understanding and work with people to establish explicit performance standards.
For This Role, You Will Need:-
Very good written and verbal communication skills

• Excellent skills and experience (5+ years) with Microsoft Office applications.

• Experience with Microsoft Visual Studio and Team Foundation Server

• Knowledge of Windows Server maintenance and application administration

• Excellent organizational, troubleshooting, and problem-solving skills

• Ability to decipher end-user problems and identify problem sources and solutions

• Customer service focused with the ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments.

• Knowledge of product definition concepts

• Understanding of rules-based product configuration

• Demonstrated desire and ability to learn quickly and work within a team environment

• Skills in debugging code, reading log file, and general programming logic is highly desired

• Flexibility and availability for after-hours support, especially during month end closing.

• Demonstrated ability to work in a group setting

Preferred Qualifications That Set You Apart:-
A minimum of 3 years of directly related experience is required

• A bachelor’s degree in an Information Technology discipline is desired, but may be exchanged for additional years of experience

Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.