Technical Support Engineer (TSE) partner with customers to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.

In This Role, Your Responsibilities Will Be:-
Resolve technical issue for customers across all tires.

Resolves customer’s technical issue during installation, implementation, and/or maintenance of NI products and platforms.

• Responsible for researching, replicating, performing customer’s root cause analysis and providing solution to customers within SLA time frame.

• Build team and customer technical proficiency

Identifies and anticipates technical gaps within the organization and works with management to build that product, system or technical expertise.

• Educates customers through training and technical support engagements. Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.

• Advocates for the customer experience within the company

Provides customer experience improvement feedback to relevant functions.

• Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions.

• Escalates complex technical issues internally to the appropriate group while maintaining ownership of customer interaction.

• Enable customers to self-service

Captures and documents knowledge to enable self-service resolution. Learns and adopts Knowledge-Centered Service (KCS) methodology.

• Enables customers to self-service by creating and editing Knowledge based articles.

• Utilize previously acquired technical experience to become actively involved to resolve problems.

Who You Are:
You readily learn and adopt new technologies. You focus on creating an effective collaborative style. You think about multiple ways to get the same outcome.

For This Role, You Will Need:-
Bachelor of Engineering(Graduating student). Preferred bachelor’s in electric engineering, Computer Science required, Electrical engineering, Mechanical Engineering.

• Proficiency in one or more programming language is required.

• Availability to travel in Korea

Preferred Qualifications That Set You Apart:- LabVIEW experience is preferred

Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.