The L4 Account Operations Regional Section Manager is a senior leadership role responsible for aligning operational execution with Test & Measurement strategic vision, driving customer-first processes, and ensuring seamless collaboration across Sales, Revenue Operations, and global counterparts.

This leader oversees Account Operations Managers and Representatives, guiding them to deliver consistent value throughout the customer lifecycle. With a focus on innovation, accountability, and continuous improvement, the manager recruits and develops high-performing teams, establishes KPIs, and transforms operations from reactive to predictive models. Acting as a trusted partner to senior leadership, they balance strategic planning with hands-on coaching, fostering a culture of collaboration, resilience, and excellence that enhances both customer experience and business outcomes.

In this role, your responsibilities will be

• Contribute to the development of functional strategy and lead the creation of new processes or technologies that support it.
• Collaborate with senior management and executives in business planning and objective setting.
• Manage projects of significant strategic or commercial importance, providing consultative direction.
• Assign, facilitate, and ensure timely completion of tasks and goals across teams.
• Provide strategic direction, motivation, and coaching to connect the team with NI’s vision.
• Partner with Sales Leadership and global operations counterparts to drive customer-first alignment and consistency across pre-sales and post-sales engagements.
• Recruit, develop, and coach a high-performing team of managers and representatives.
• Establish and apply Key Performance Indicators (KPIs) to drive accountability and results.
• Recognize and promote team successes that impact customers and business outcomes.
• Identify process improvement opportunities, encourage best practices, and transform operations from reactive to predictive.
• Maintain account health, manage escalations, and reduce customer effort through regular team cadence.
• Mentor less experienced staff and maintain focus on strategic business goals.

Who you are: A results-oriented leader with a proven history of managing and inspiring operational teams. Highly motivated, proactive, and visionary, with a growth mindset. Skilled at building trusted, collaborative relationships with Sales stakeholders and functional managers. Capable of maintaining team focus and morale during organizational change. A situational leader who adapts to diverse audiences and multicultural environments. Someone who values collaboration, innovation, and accountability, and who thrives in dynamic, evolving contexts.

For this role, you will need:

• A bachelor’s degree in a technical, business, engineering or communications field (or equivalent experience).
• Demonstrated leadership and vision in managing staff, managers, groups, and projects.
• Strong interpersonal and coaching skills to develop high-performing teams.
• Exceptional verbal and written communication skills across varied audiences.
• Organizational agility to navigate across business units, global operations, sales, and planning.
• Familiarity with SFDC Opportunity Management processes.
• Proven ability to establish KPIs that drive accountability and measurable results.
• Advanced English (C1) proficiency.

Preferred qualifications that set you a part:

• Experience in aligning operational teams with sales and revenue operations throughout the customer lifecycle.

• Track record of transforming operations from reactive to predictive models.

• Success in fostering innovation and challenging the status quo to improve customer experience, efficiency, and scalability.

• Ability to recognize and celebrate team achievements that reflect customer and business impact.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.