In This Role, Your Responsibilities Will Be:

• Act as the primary owner and central point of contact for Education Services operations within the assigned region or country.
• Develop, maintain, and execute regional education business plans aligned with broader strategy and revenue targets.
• Take end‑to‑end ownership of education activities, coordinating between customers and internal teams to ensure successful course delivery.
• Generate and manage training schedules, course logistics, and approval of new training events.
• Prepare, issue, and follow up on training quotations, supporting the full sales process through to completion.
• Monitor and manage budgets and costs associated with Education Services operations.
• Provide guidance to customers on appropriate training courses and certifications through phone and email interactions.
• Proactively engage customers who have expressed interest in training via the website, seminars, or industry events.
• Collaborate with Marketing to promote training and certification offerings across channels.
• Maintain accurate records of customer interactions, quotations, leads, and activities within internal systems and CRM tools.
• Conduct post‑training follow‑ups to identify opportunities for additional learning and certification solutions.
• Serve as a regional point of contact for Authorized Training Partners, instructors, and internal stakeholders to ensure consistent delivery and customer satisfaction.
• Participate in internal meetings and training sessions, and occasionally represent Education Services at trade shows, seminars, or marketing events.

Who You Are:

You are driven by achieving meaningful outcomes and take ownership for delivering results with accuracy and attention to detail. You build strong relationships by listening actively and responding thoughtfully to customer needs, ensuring a positive and professional experience. You collaborate effectively across teams, balancing multiple priorities while remaining adaptable in a dynamic environment. You communicate clearly and confidently, translating customer requirements into practical actions that support both customer success and business objectives.

For This Role, You Will Need:

• A degree or equivalent experience in a technical, business, or related field.
• Strong written and verbal communication skills in Korean and English.
• Experience in a customer‑focused environment where customer success and service quality are priorities.
• Ability to work independently while contributing effectively toward shared team goals.
• Comfort using digital tools and systems, including Microsoft Office and internal or proprietary platforms.
• Demonstrated business awareness, including financial and operational considerations.
• Willingness and ability to travel up to approximately 10%.

Preferred Qualifications That Set You Apart:

• Experience in B2B and/or B2C sales environments.
• Exposure to technical sales, training delivery, or learning services.
• Experience coordinating projects or operational initiatives across multiple stakeholders.
• Familiarity with CRM platforms such as Salesforce (SFDC).
• Several years of experience in sales, customer service, business operations, or project coordination roles.

Our Culture and Commitment To You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.