Project Order Handler

In This Role, Your Responsibilities Will Be:

• Respond to customer and sales inquiries by ensuring timely and accurate entry of customer orders

• Acknowledge customer orders and proactively communicate shipment status, including any potential delays

• Review, process, and manage customer order change requests with attention to detail

• Coordinate with manufacturing facilities to expedite orders and support on‑time delivery commitments

• Maintain close and effective communication with customers and sales organizations to ensure alignment and satisfaction

• Process and issue invoices in accordance with internal policies and customer requirements

• Identify opportunities for continuous improvement and contribute to initiatives that enhance customer satisfaction and service quality

Who You Are:

You build strong, trusting relationships by collaborating effectively across sales, factory, and customer teams to deliver a high level of service. You apply an understanding of business drivers and market dynamics to guide day‑to‑day actions and priorities. You actively seek to understand customer needs and challenges, using insight and curiosity to propose thoughtful solutions. You embrace learning and innovation by exploring new approaches, researching improvements, and adapting to change in a fast‑paced environment.

For This Role, You Will Need:

• Proficiency in English and French, with the ability to communicate clearly and professionally

• Strong digital literacy, including effective use of tools such as Microsoft Word, Excel, and Outlook

• Demonstrated customer‑focused mindset with strong communication and interpersonal skills

• Ability to manage multiple tasks with accuracy, organization, and attention to detail

• Understanding of how business strategies and operational processes support customer and commercial outcomes

Preferred Qualifications That Set You Apart:

• Experience in a customer service, sales support, or order management environment

• Exposure to working with cross‑functional or international teams

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We also recognize the importance of employee wellbeing and offer a supportive work environment, including an accessible workspace designed for wheelchair users, commuting benefits, free sporting opportunities, and the possibility to work from home one day per week.