Position Summary:

If you are an Application Support I professional looking for an opportunity to grow your career, this role offers the chance to provide high‑impact technical and customer support for Emerson’s Fluid and Motion Control (FLMC) product portfolio. You will serve as a trusted first point of contact, helping customers, partners, and internal teams by delivering timely, accurate, and solutions‑focused assistance in a dynamic, fast‑paced environment.

In This Role, Your Responsibilities Will Be:

• Identify and provide reliable technical solutions that support product selection and ensure complete customer satisfaction.
• Perform engineering‑based calculations needed to recommend appropriate products for customer applications.
• Deliver world‑class technical and application support to end users, sales teams, distributors, OEMs, business partners, and subsidiaries.
• Partner closely with the sales team as a key technical advisor and product advocate.
• Respond to technical inquiries via phone, email, and chat for FLMC products, including valves, manifolds, fieldbuses, pressure/temperature switches, combustion products, sensors, FRLs, pneumatic solutions, and RCS products.
• Manage pricing inquiries and requests for quotations for domestic and international products.
• Provide application support and accurate quotations based on customer and project requirements.
• Collaborate on special projects assigned by team leads and managers.
• Troubleshoot warranty and quality issues and offer practical solutions.
• Maintain organized, up‑to‑date files, quotes, and documentation.
• Meet established service‑level agreements and performance metrics.

Who You Are:

You actively seek to understand customer needs and deliver solutions that exceed expectations. You build strong relationships by communicating clearly, following through on commitments, and collaborating effectively across teams. You learn quickly when facing new challenges, taking time to analyze problems, ask meaningful questions, and explore different approaches. You stay focused in dynamic environments, adapting with resilience while maintaining accuracy and high‑quality service. You encourage teamwork, support shared goals, and create an environment where collaboration leads to outstanding results.

For This Role, You Will Need:

• Experience in technical support or customer service (typically 1–3 years).
• A technical degree or active enrollment (1–2 years completed) in Engineering or a related field such as Electrical, Mechanical, Electromechanical, Electronic, or Chemical.
• English proficiency at the B2 level or higher.
• Ability to manage multiple requests with strong organizational skills.
• Willingness to learn continuously and expand technical knowledge.

Preferred Qualifications That Set You Apart:

• Familiarity with systems such as Salesforce, Oracle, or SAP.
• Strong written and verbal communication skills.
• Attention to detail and action‑oriented approach.
• Ability to stay composed under pressure and multitask effectively.
• Demonstrated initiative and sound judgment in decision‑making.

Working Conditions

Our team supports US customers therefore the person in this position must comply with US business hours and working days on a schedule from Monday through Friday from 8am to 5pm EST.

US holidays are different from CR holidays. The nature of the business demands coverage for US working days therefore it might be necessary to work on a holiday. This will be notified by the supervisor ahead of time and will be paid according to CR law.

Our Culture and Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.