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Customer Care -Order Management

Emerson

Customer Care -Order Management

Emerson

PUNE, MAHARASHTRA, India, IN

·

On-site

·

Full-time

·

1w ago

Required Skills

Project Management

In This Role, Your Responsibilities Will Be:

Order Processing & Compliance

  • Review and enter customer purchase orders received from Sales/LBP into the ERP system, generating internal sales orders accurately and on time, with authority to validate details and escalate discrepancies.
  • Ensure adherence to local and international trade compliance, due diligence requirements, and taxation rules; escalate or halt any non‑compliant orders.
  • Prepare Letters of Credit and requests for guarantees in coordination with Sales and Finance, verifying documentation accuracy.
  • Process orders in line with finance and technical guidelines, with authority to reject incomplete or non‑compliant orders.
  • Submit order acknowledgments to customers or project management, confirming commercial and technical compliance.

Coordination with Factories and Suppliers

  • Obtain offers from factories/suppliers as required and review against customer purchase orders for technical compliance and price alignment.
  • Generate and issue purchase orders to factories, suppliers, and Project Management teams.
  • Receive acknowledgments from factories and verify order booking accuracy in terms of price, delivery, quantity, and technical specifications.
  • Effectively manage customer change orders to support improved financial performance.

Invoicing

  • Generate and submit invoices to Customers or Project Management in coordination with Logistics/OM/PM, ensuring compliance with revenue recognition guidelines and alignment with the customer purchase order.

Environment, Health & Safety (EHS)

  • Demonstrate strong HSE leadership by setting the tone for a positive safety culture and driving continuous improvement.

  • Ensure effective management of HSSE risks and impacts. Report all hazards, incidents, and near misses per the MEA Emerson HSE policy.

  • Participate in investigations of incidents, accidents, and near misses when required.

  • Complete all assigned HSE trainings and ensure 100% utilization of the Emerson Safety App.

Who You Are:

You partner with others to get work done. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You encourage diverse thinking to promote and nurture innovation. You ask the right questions to accurately analyze situations. You acquire data from multiple and diverse sources when solving problems.

For This Role, You Will Need:

  • Bachelor’s degree in a business‑related field or equivalent, with a minimum of three years of relevant experience.

  • Proficiency in CRM platforms, MS Office applications, and ERP systems.

  • Strong verbal and written communication skills with the ability to multi‑task and manage competing priorities effectively.

  • Knowledge of international logistics, including Incoterms, payment terms, and regional taxation rules (preferred).

  • Working Hours: 10:00 AM – 7:00 PM.

Preferred Qualifications That Set You Apart:

  • Bachelor’s degree in engineering, Science, Business, or any other stream.

Languages

  • English

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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About Emerson

Emerson

Emerson

Public

Emerson Electric is a diversified global technology and industrial company providing innovative solutions for customers in industrial, commercial and residential markets.

10,001+

Employees

St. Louis

Headquarters

Reviews

3.5

10 reviews

Work Life Balance

3.2

Compensation

2.8

Culture

3.5

Career

3.8

Management

3.0

65%

Recommend to a Friend

Pros

Good benefits and compensation packages

Supportive and helpful colleagues

Growth and learning opportunities

Cons

Management and leadership issues

Below market pay and compensation

Fast-paced work environment pressure

Salary Ranges

600 data points

Junior/L3

Senior/L5

Junior/L3 · Data Visualization Analyst

1 reports

$143,000

total / year

Base

$110,000

Stock

-

Bonus

-

$143,000

$143,000

Interview Experience

2 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks