Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products,Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure Emerson Test & Measurement (T&M) is ready to support new Products and Systems.

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In This Role, Your Responsibilities Will Be:

Resolves technical issues for customers focusing on Enterprise and Strategic Tiers

• With advanced Product, Platform, System technical knowledge, and industry expertise a Senior TSE accompanies our customers at any point of the Customer Journey, resolving technical issues to ensure customer success.
• Partners with Sales to recommend a support strategy for targeted accounts.
• Resolves platform and systems issues brought up by Emerson Test & Measurement Stakeholders across all regions.
• Manages critical blocking issues to R&D and maintains relationship with R&D Support Coordinators and Developers.

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Builds customer & department technical proficiency through standard services​

• Educates other TSEs through advanced or customized trainings & continuous educations​.
• Provides paid technical consulting (e.g., upgrade assistance, code reviews, project onboarding) when the predominant need is platform and system expertise, displaying technical proficiency and good communication with stakeholders, and scope/risk assessment skills demonstrated through Technical Assessments.

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Captures and documents knowledge/processes to enable self-service resolution​ and department proficiency.

• Consistently recommends KCS methodology in all cases and escalations, reviews and validates technical accuracy in top utilized content, enabling customers to self-serve by influencing and curating a healthy knowledge base.
• Identifies content gaps and provides feedback to the content team.
• Partners with R&D to create and update internal training and product documentation.
• Collaborates with Services Engineering in the creation/update of New Product/System Support Plans partnering with R&D, product planning and Support Operations. Communicates the strategy with their region.

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Advocates for the customer experience within the company​

• Provides feedback on improvements to the customer experience to relevant teams​ cross-functionally
• Reports design, reliability, or maintenance issues or bugs to R&D
• Contributes to team development by sharing customer insights

Who You Are:
You build and deliver solutions that meet customer expectations. You readily learn and adopt new technologies. You maintain a positive attitude despite adversity.

For This Role, You Will Need:- Bachelor’s of Engineering or Computer Science or Engineering Degree required; preferred Bachelor’s in Electrical Engineering, Computer Engineering, or Computer Science.

• 3+ years of work experience in a customer-facing technical role or other relevant industry experience.
• Experience owning and advocating for customer issues or needs.
• Experience prioritizing multiple tasks.
• Proficiency in one or more programming languages is required. (LabVIEW experience is preferred).
• Fluent in Englishand Italian is mandatory
• The candidate must be eligible to Italian security clearance.
• Availability to travel up to 20% of time in Italy and EMEA.

Preferred Qualifications That Set You Apart:-Communication – You are comfortable communicating technical concepts to a range of backgrounds, one-on-one, or in front of a group. You confidently lead conversations to uncover customer’s technical, business, and personal needs. Spanish language capabilities would be a plus.

• Problem Solver – Integrates information from disparate sources to identify underlying causes and find creative solutions. Driven to find a solution where others could not.
• **Technical **– Advanced expertise of electronic circuit design concepts and electronic instrumentation. Experience developing scalable, reusable code. CLD, CTD, CLA, CTA or CLED certifications are highly preferred.
• Dynamic – Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow’s grand challenges.
• Leader – Experience coaching and mentoring others, through formal or informal leadership roles.
• Domain– Experienced in the test and measurement industry. The ideal candidate may have a background in one of Emerson’s T&M target market segments – industry certifications are desirable.

Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.