Job Summary & Responsibilities: Service Operation – Reliability Solution

• Service Manager for entire RS Team – Sales & Service Operation.
• Handling RS Service Center Repair team & Service Business
• Managing PDM Service team
• Service Operation for PAM Business
• Meeting Service Sales POR
• Co-Ordination with Internal Sales & Service Team, External Customers for entire reliability solutions (i.e. PAM, PDM, MHM, AMS etc.)
• Complete ownership / In charge of NSC.
• Drive the Hardware Guardian Support for Portable along with it’s execution strategy.
• Complete ownership for billing all MHM Service Orders such as HW SA, Online Calibration, SW Services, Training, SW AMC, Calibration, Online Service, WL Training.

Who We Are: Lifecycle Service Management

Lifecycle Management Service enables development, implementation, and preservation of your lifecycle strategy, linking the appropriate people, processes, and technology to drive improvements and value outcomes in program execution. Available as a locally delivered service or from Emerson Factory as an enterprise level activity, Lifecycle Management Service ensures that the program is planned, implemented, and executed with the appropriate visibility and system scope to best suit your lifecycle needs.

Lifecycle services for PAM, PdM, MHM, AMS etc., comprehensive support offerings designed to ensure the long-term performance, reliability, and safety of automation systems throughout their operational life. Here's a summary of what these services typically include, using Emerson's Reliability Solutions Complete Portfolio which includes :

Product Supports,

Scheduled Onsite,

Emergency Onsite,

Scheduled System Maintenance,

System Upgrade Services,

Turnaround Services,

System Upgrade Services,

AMS Device Manager Install Services,

AMS Device Manager Implement Standard Services,

Reliability Consulting,

Educational Services,

Equipment Performance Monitoring Services,

Machinery Vibration Monitoring Services,

Certified Product Service Centers and Device Calibration Service

For This Role, You Will Need:

Team member and self-directed contributor. Works well within a team but is equally capable of performing independently.

• Knowledge of Complete Portfolio of Reliability Solutions (As mentioned in previous page – will be the Basic Requirement.

• Managing entire Reliability Solution Service team by supporting them with all kinds of technical assistance and resolving them at the earliest.

• Identify risks and issues challenges at team level and resolve them to ensure no impact on client business. Timely escalation to internal management for getting better guidance and support.

• Provide constructive feedback to the team. Helping the team to grow in the technical path and enhancing the skills and embellishing on good career path.

• Motivating and mentoring the team to perform at par to enrich business growth.

• Supporting PDM service team for technical, administrative, logistics, documentation to ensure monthly billing without any failure.

• Establish good relationships with client counterparts and sale team for growth of business.

• Notify leadership about potential growth opportunities.

• Maintain monthly Service Billing target to meet to POR.

• Continuous focus on business and team’s growth.

• Market & competitive scenario intelligence in driving the PAM business and customer development.

• Drive regional sales force in achieving the targeted budget/number for PAM

• Lead Reliability Solutions PAM bookings POR, meeting and exceeding the Business Unit orders budgets.

• Coordinate with regional sales forces from regions to support with accounts coverage plan with technical support, that improve growth path for PAM business.

• Responsible for POR planning and compliance along with CRM opportunities management with regional teams for PAM numbers.

• Deliver booking growth and ensure major opportunities are covered and positioned for a win (PAM)

• Coordinate with regional sales forces for activities plannings which involves customers presentations, Roadshows, account assignment, and ongoing customer needs

• Booking coordination with Legal, finance in support to concern regional team

• Align with all vital regional and Business Unit Checkpoint Controls

Desired Educational Qualification:

B.E. / B. Tech (Instrumentation / ECE/ Electrical). Candidates with degrees in other engineering disciplines and experience in a similar field can be considered.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.