If you are a Specialist ICollections professional looking for an opportunity to grow your career, this role offers the chance to be part of a dynamic and collaborative finance team committed to enhancing collection efforts and driving continuous improvements for the business. You will provide first-line credit and collection services through phone calls and email to achieve Emerson’s financial and operational goals

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Efficiently perform credit & collection activities to Emerson's customers by adhering to collections roadmap, regularly reviewing open/active accounts for collection efforts and preparing and communicating monthly Statement of Accounts to all assigned customers in a timely manner.

• Identify, validate, and log customer disputes to initiate resolution and escalation.

• Perform initial investigation and communicate findings with the proper owners/resolvers.

• Monitor and ensure immediate resolution of disputes.

• Assist or Perform cash application by reviewing received payments and customer remittance advices related to assigned accounts and providing accurate invoice details and supporting documents for proper payment allocation.

• Monitor advance payments and coordinate with the business units to ensure that invoices are raised immediately.

Who You Are:

You are driven to deliver results and approach tasks with energy and enthusiasm. You are proactive and highly innovative in approaching problem-solving efficiently. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

• Bachelor’s degree in any finance field.

• With at least 1 year experience in Customer Service or BPO related fields.

• Very good English written and oral communication skills, as all written and phone communication will be in English.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.