Intern - NextGen Service Management ServiceNow

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

To be updated.. We are seeking a highly motivated and enthusiastic Intern to join our Next Gen Service Management team, focusing on Service Now at Eli Lilly Services India Pvt Ltd. This role will involve supporting the development, maintenance, and enhancement of our Service Now platform, contributing to efficient IT service delivery. Job Responsibilities** * Assist in the configuration and customization of Service Now modules, including Incident, Problem, Change, and Service Catalog. * Support the development and testing of Service Now workflows, scripts, and integrations. * Participate in gathering requirements from internal stakeholders and translating them into technical specifications for Service Now solutions. * Collaborate with the Next Gen Service Management team to troubleshoot and resolve Service Now-related issues. * Contribute to the creation and maintenance of documentation for Service Now processes, configurations, and user guides. * Assist in performing data analysis and reporting within the Service Now platform. * Learn and apply best practices for Service Now administration and development. * Participate in team meetings and contribute to project discussions. Job Qualifications** * Currently pursuing a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. * Basic understanding of IT Service Management (ITSM) concepts. * Basic understanding of BI Analytics * Familiarity with cloud-based platforms and enterprise software. * Strong analytical and problem-solving skills. * Excellent written and verbal communication skills. * Ability to work independently and as part of a team. * Eagerness to learn and adapt to new technologies. Prior exposure or coursework related to Service Now is a plus.

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