At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

About Lilly

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

About the IT Organization:

Technology at Lilly builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Technology at Lilly is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of the enterprise.
Digital Core is at the forefront of digitalization to enable and advance the entire company, with increased productivity and best-in-class Customer experiences. This team provides a robust and sustainable infrastructure of hardware, software and services that are critical to enable our global workforce. As leaders in technology, this team defines and leads the overall company technology strategy.

About the Team:

Global Service Management (GSM) team works to enable Lilly to enhance global productivity and protect our Brand. The team manages the industry leading Service Now enterprise platform. We enable our 69k global workforce to accelerate how they work, manage critical action plans, and enhance their working methods/environment, and manage key vendor contracts / spending.

In addition to maintaining operational excellence for our existing services, we must boldly innovate and enhance capabilities such as generative AI, automation & workflows across the enterprise. This will enable us to enhance our return on investment, improve user efficiency and experience, and help support the broader Company purpose of making life better for people around the world.

What you’ll be doing:

As a Technical Capability Owner for the Service Now platform, you’ll serve as a senior technical SME and strategic leader within our Global Service Management organization. You’ll drive platform innovation, lead technical delivery, and ensure seamless integration across enterprise systems. You’ll collaborate with architects, developers, vendors, and business stakeholders to shape and evolve our Service Now ecosystem.

How You Will Succeed:

• Platform Leadership: Own the technical roadmap for Service Now capabilities, ensuring alignment with enterprise architecture and business goals.
• Solution Delivery: Lead end-to-end technical delivery for new features, including configuration, workflow design, UI customization, reporting, and integrations.
• Integration Strategy: Architect and implement integrations with LDAP/Active Directory, SSO (SAML, Site Minder), REST/SOAP APIs, cloud platforms (AWS, VMware), and enterprise systems.
• Governance & Standards: Conduct impact analysis and code reviews to ensure conformance with architecture, data, and integration standards.
• Collaboration: Partner with Platform Architects, Technical Leads, and cross-functional teams to deliver scalable, high-quality solutions.
• Support & Optimization: Provide expert-level troubleshooting and performance tuning across the platform.
• Documentation & Enablement: Maintain comprehensive technical documentation and mentor junior engineers.
• Continuous Improvement: Stay current with Service Now releases and industry trends to drive platform evolution.

What You Will Bring:

• Deep technical expertise in the Service Now platform, including administration, scripting, and application development.
• Strong understanding of IT infrastructure, CMDB, and configuration management principles.
• Proven experience leading technical delivery across the full software lifecycle.
• Excellent communication skills with the ability to influence and collaborate across technical and non-technical teams.
• Strong analytical and problem-solving skills, with a proactive mindset and commitment to excellence.
• A passion for mentoring, learning, and driving cross-functional success.

Basic Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 5 years of experience in Service Now development
• Technical Skills: Proficiency in JavaScript, HTML, CSS, and Service Now scripting.
• E xperience with REST/SOAP APIs and integration tools.
• Fluent in English for verbal and written communications, is essential

Additional Skills/Preferences:

• Service Now Certified System Administrator (CSA) certification is a plus
• Applied knowledge of ITIL v3 or ITIL v4
• Experience with AWS, VMware, JDBC/ODBC, and enterprise data management.
• Demonstrated ability to drive platform strategy and cross-functional alignment.
• A great sense of humor and passion for engaging people.

Travel:

• 0-10%
• Availability to work flexible work hours is/may be required.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#We Are Lilly