Director, AI Product Management- Knowledge Products

This job posting is anticipated to remain open for 30 days, from 03-Aug-2026. The posting may close early due to the volume of applicants.

The Director, AI Product Management – Knowledge Products is responsible for driving the end‑to‑end development and delivery of AI-ready Knowledge Products—specifically AI models and agents—from ideation through launch and ongoing optimization. This role translates business knowledge needs into actionable product and technical requirements, leads product discovery and validation efforts, and defines success metrics to evaluate product impact, knowledge quality, reuse, and adoption.
Unlike Product Managers within the Digital Product Management organization, this role treats firm knowledge as a reusable AI product—owning the strategy, quality, governance, and lifecycle of Knowledge assets that power multiple downstream experiences rather than discrete applications.
This role centers on strategy, discovery, and value framing, working closely with each Business and Functional area to identify high‑value knowledge domains, define reusable Knowledge Products, and determine how trusted, well-governed knowledge can improve AI-enable experience across their domain. Digital Product Managers will often serve as customers of the AI Knowledge Product Manager by integrating these knowledge products into user-facing experience. Digital Product Managers will remain accountable for the execution, delivery, and lifecycle management of AI capabilities within products and portfolios. The Director, AI Product Manager, partners closely with Digital’s Product Management teams to ensure enterprise AI knowledge products can be easily integrated, adopted, and leveraged across the firm.
This role ensures the adoption of responsible AI practices and compliance with regulatory expectations, while clearly communicating progress, risks, and outcomes to stakeholders. Working in collaboration with colleagues in EJ Labs, Engineering, Data, Product Management, Experience, and the respective Business and Functional areas , the Director, AI Product Manager, Knowledge ensures that AI-ready knowledge products deliver measurable value, remain trusted and current t through ongoing monitoring, and support firmwide strategic objectives through shared knowledge capability development. The role acts as a connector throughout the full product lifecycle—navigating ideation, discovery, delivery, adoption, and iteration.

This position sits within the Knowledge Lab inside EJ Labs, with a focus on creating and maintaining reusable AI knowledge products, rather than building one‑off or front‑end solutions. EJ Labs AI Product Managers own reusable knowledge capabilities, primarily governed knowledge domains, curated corpora, metadata, and content standards —that are consumed across multiple products, with EJ Labs and Digital Product teams serving as primary customers who integrate these knowledge products into user‑facing experiences.

What you'll need:

• Bachelor's degree in computer science, engineering, product management, knowledge management, information science, or related field.
• 7-10+ years’ experience in product management includes translating business and knowledge needs into technical requirements and leading product discovery and validation.
• 3+ years' experience in AI, enterprise knowledge management, search, content strategy, data products, or AI-enabled product development.
• Strong understanding of AI technologies, enterprise knowledge ecosystems, AI-ready content and financial services.
• Product operating model methodologies, including Knowledge Product lifecycle management and AI driven PDLC.
• AI technologies and their applications in knowledge discovery, enterprise search, copilots, agents and business workflows.
• Metrics and frameworks for tracking Knowledge Product quality, freshness, reuse, adoption, retrieval performance, user feedback, and business impact.
• Responsible AI practices, content governance, entitlement management, and regulatory compliance requirements.
• User experience (UX) principles and their integration into AI-enabled knowledge discovery, workflow guidance, and product capability design.

What will set you apart:

• Master’s Degree in Artificial Intelligence, Product Management, Knowledge Management, Information Science, or a related field.
• 5+ years’ experience in AI product management, enterprise knowledge management, search, content strategy, or data product management, with a focus on responsible AI practices and regulatory compliance in a financial services context.
• Financial services industry practices and regulations.
• Emerging trends in Knowledge as a Product, enterprise search, retrieval-augmented generation, agent-ready content, and AI-powered knowledge workflows.
• Data and knowledge governance, metadata strategy, taxonomy, content lifecycle management, and integrity management.
• Risk management and compliance in AI-enabled knowledge products, authoritative source designation, content governance, and reusable knowledge capability development.
• Analytics and reporting techniques for tracking Knowledge Product health, adoption, retrieval performance, and business impact.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.